Veterinary Receptionist

Linnaeus; Exeter; On-site; GBP 22,000 - 28,000; Part time

Job summary

A veterinary practice in Exeter is seeking a part-time Receptionist to join their team. The role includes greeting clients and pets, managing diaries, and ensuring high customer service standards. Responsibilities also involve administrative tasks such as maintaining client records and processing payments. Ideal candidates will have excellent communication skills and a caring approach. The position offers five weeks of holiday plus additional benefits.

Benefits

5 weeks holiday plus bank holidays

Extensive free CPD program

Career progression opportunities

Staff discount schemes

Enhanced sickness pay

Wellness program

Qualifications

• Experience in customer service is essential.
• Ability to maintain accurate records in line with data protection regulations.
• Must be friendly and approachable.

Responsibilities

• Greet clients and their pets warmly.
• Manage the reception area and maintain hygiene standards.
• Process payments and medication requests.

Skills

Customer service skills

Compassionate approach

Diary management

Strong communication

Organizational skills

Job description

Job Title

Receptionist

Location

City Vets, working across all four sites

Hours

Part-time, 35.1 hours per week

Your role and responsibilities

City Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.

This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.

This is a roaming role, where you will be working across all sites to cover annual leave and absences, a fantastic opportunity to work closely with our entire team and enjoy variety every week!

This is a permanent part-time role working 35.1 hours per week, on average. 1 in 7 Saturdays and 1 in 15 Sundays.

The role is varied and will include (but is not limited to) the following:

• Greeting clients, and their pets, with a friendly and helpful manner
• Diary management
• Maintaining accurate client records in line with data protection regulations
• Day to day administrative duties
• Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
• Maintaining the organisation and hygiene standards of the reception areas
• Processing payments in various forms
• Processing repeat medication requests.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Enhanced equal family leave
• Recruitment referral reward scheme
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us

City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.

We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!

City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at [e-mail].

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