Veterinary Care Assistant - Reading

Pets at Home; England; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading pet care provider in Reading is seeking a Veterinary Care Assistant to join their team. This full-time role involves supporting daily operations, working with both clinical and non-clinical teams, and delivering exceptional patient care. The ideal candidate will have a passion for animals, excellent customer service skills, and the ability to handle various emotional situations with empathy. Opportunities for career development are available within the organization.

Benefits

20% discount at Vet Group, Pets at Home and Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Enthusiastic and dedicated to supporting veterinary practices.
• Ability to provide confident guidance about services.
• Calm and attentive to client's needs in various situations.

Responsibilities

• Support day-to-day running of the veterinary practice.
• Work closely with clinical and non-clinical teams.
• Assist with essential tasks to deliver high-quality patient care.

Skills

Empathy

Customer service

Ability to handle emotional situations

Communication

Enthusiasm for animal care

Job description

Veterinary Care Assistant - Reading

We have an exciting opportunity for an enthusiastic and dedicated Veterinary Care Assistant to join our friendly team at our Reading Vets for Pets practice.

Our bright, spacious, and fully air-conditioned practice is purpose-built to industry‑leading standards and equipped with state‑of‑the‑art facilities, including digital X‑ray technology and a comprehensive in‑house laboratory.

As a Veterinary Care Assistant, you will play a vital role in supporting the smooth day‑to‑day running of the practice. You'll work closely with our clinical and non‑clinical teams, assisting with essential tasks and helping us deliver the highest standard of patient care.

This role is an excellent opportunity for someone eager to develop their career, particularly if you're looking to progress into a Student Veterinary Nurse position in the future.

This is a Full‑Time position working up to 40hrs per week with 1 in 6 Saturday rotation working alongside one of our nursing team.

If you share our passion for providing outstanding pet healthcare and exceptional customer service—and you're excited about becoming part of a supportive and dedicated team—we'd love to hear from you.

Attributes Required

• You are the friendly, welcoming face for clients and their pets as they arrive at the practice.
• You stay fully informed about our services and any additional offerings, enabling you to provide confident, helpful guidance.
• You remain calm, attentive, and focused on each client's needs.
• You bring enthusiasm and drive to your role, with a passion for service that matches your love of animals.
• You handle a wide range of emotional situations with empathy—from comforting clients during difficult moments to celebrating the excitement of a puppy's first visit.
• Your positive, engaging personality helps create a warm and welcoming atmosphere within the practice, working together with colleagues to deliver an outstanding client experience.

In short, you like to be busy, enjoy helping people and their pets, and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance.

Location: RG2 0HS

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!