Veterinary Care Assistant / Client Care Advisor

Vets for Pets; Rayleigh; On-site; GBP 10,000 - 40,000; Part time

Job summary

A veterinary care provider in Rayleigh is seeking a part-time Veterinary Care Assistant / Client Care Advisor. The successful candidate will provide support in clinical care of animals and assist with front of house responsibilities. Ideal applicants should possess strong animal care skills and excellent customer service abilities. This role offers comprehensive training and various benefits, including discounts and career development opportunities.

Benefits

20% discount at Vet Group, Pets at Home and Groom Room

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Empathetic and passionate about the industry.
• Ability to handle animals and support veterinary team.
• Experience in customer service and front of house roles.

Responsibilities

• Support clinical care of animals.
• Assist with non-clinical duties for smooth practice operations.

Skills

Animal care skills

Strong communication skills

Customer service skills

Job description

Overview

We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant / Client Care Advisor to join our Rayleigh Vets for Pets practice!

Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including digital X-ray and in-house laboratory facilities.

VCA responsibilities will involve supporting with clinical care of animals, so a high standard of animal care skills and experience are required. CCA duties will include assisting all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care.

This is a Part Time position working 20 Hours per week with 1 in 4 Saturdays.

If you share our passion for delivering outstanding pet healthcare, exceptional customer service and would like to join our team, then we would love to hear from you.

Responsibilities

• VCA responsibilities will involve supporting with clinical care of animals, so a high standard of animal care skills and experience are required.
• CCA duties will include assisting all colleagues with non-clinical duties to support smooth running of the practice and provide the best standard of patient care.

Attributes / Qualifications

• Our new colleague will be empathetic, passionate about the industry and will be compassionate about animal care; someone who strives to deliver the very best service for our animals and clients, every single time.
• The role involves animal handling and predominantly supporting the veterinary team in all aspects of clinical practice, therefore we are ideally looking for candidates with previous experience.
• There will be significant reception and front of house responsibility with the role therefore you will also need to have strong communication and customer service skills.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location

SS6 7JN

How to apply

Please email your CV and a covering letter to [e-mail] stating VCA role in subject line.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!