Venue Operations Manager

Signature Pub Group Ltd; Scotland; On-site; GBP 40,000 - 45,000; Full time

Job summary

A top hospitality group in Edinburgh seeks a Venue Operations Manager to lead Cold Town House. The ideal candidate has experience in high-volume venues, strong leadership skills, and financial oversight capability. Responsibilities include managing day-to-day operations, developing a front-of-house team, and ensuring customer satisfaction. Includes a competitive salary package with bonuses and various staff benefits.

Benefits

Staff discount ranging from 25% to 50% on F&B

Employee Assistance Programme

Extra annual leave days

Qualifications

• Previous experience as a General Manager in venues taking £40,000+ per week.
• Strong ability to lead, motivate, and manage a team.
• Proficiency in budgeting and financial analysis.

Responsibilities

• Oversee day-to-day operations of Cold Town House.
• Lead and develop the front-of-house team, driving exceptional customer experiences.
• Assist with budgeting and financial planning.

Skills

Leadership & Team Management

Financial Acumen

Excellent Communication Skills

Problem-Solving & Decision-Making

Strategic Thinking

Job description

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Venue Operations Manager - Cold Town House

Salary: £40,000 - £45,000 plus TRONC (Circa £5000+) + Up to 40% of Salary Bonus

Are you a driven hospitality leader ready to take your career to the next level? Cold Town House, one of Edinburgh's most iconic venues, is looking for a Venue Operations Manager to help lead our vibrant and dynamic team in the heart of the Grassmarket.

As part of Signature Group, Cold Town House is the jewel in the crown of the Company, with 3 multi-concept floors, including a unique rooftop with views of Edinburgh Castle, an on-site microbrewery crafting our signature Cold Town Beer, and a restaurant serving up fresh Neapolitan-style pizzas and crowd-pleasing favourites.

About the Role:

As Venue Operations Manager reporting directly to the General Manager, you'll be responsible for overseeing the day-to-day running of Cold Town House, ensuring smooth operations across all three floors of the multi-concept venue. You will lead and develop a large front-of-house team, driving an exceptional customer experience, strong financial performance, and operational excellence.

Key Responsibilities:

• Operational Management - Assist the General Manager in overseeing day-to-day operations, ensuring all departments run smoothly and efficiently while meeting company goals and standards.
• Team Leadership & Development - Support in managing and motivating staff, ensuring effective recruitment, training, and performance management to maintain a productive and positive team environment.
• Financial Oversight - Assist with budgeting, financial planning, and monitoring financial performance to ensure the business meets its revenue targets and stays within budget.
• Customer Relations & Service Excellence - Ensure high levels of customer satisfaction by addressing customer feedback, resolving issues, and implementing service improvements where needed.
• Compliance & Standards - Ensure all company policies, procedures, and legal regulations are adhered to, maintaining a safe and compliant environment for both staff and customers.

What We're Looking For:

• Previous experience as a General Manager in small to medium size venues (taking £40,000+ per week) OR previous experience as a Deputy General Manager in high-volume venues (taking £60,000+ per week)
• Leadership & Team Management - Strong ability to lead, motivate, and manage a team, ensuring high performance, staff development, and a positive workplace culture.
• Financial Acumen - Proficiency in budgeting, financial analysis, and cost control to support business profitability and achieve financial goals.
• Strategic Thinking - Ability to analyse business performance, identify areas for improvement, and implement strategies that drive business growth and operational efficiency.
• Excellent Communication Skills - Clear and effective communication with staff, customers, and senior management, ensuring smooth operations and collaboration across departments.
• Problem-Solving & Decision-Making - Strong analytical skills to address challenges, make informed decisions, and implement practical solutions in a fast-paced environment.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Cold Town House is part of Signature Group. We have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.