Vehicle Technician

Eclipse Automotive Technology Ltd; Swadlincote; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading supplier of diagnostic equipment in the UK seeks an experienced Diagnostic Technician for a supportive office role. The ideal candidate will have over 5 years in the motor trade, strong knowledge of diagnostic tools, and be capable of training users while providing vehicle diagnosis. The position involves offering support, running diagnostics, and conducting in-house training courses. Full support and training are provided in this challenging role with hours from 08:30 to 17:30.

Qualifications

• 5+ years of experience in the motor trade as a qualified mechanic.
• Attended a variety of OEM/manufacturer training courses.
• Experience using commercial vehicle diagnostic tools.

Responsibilities

• Provide vehicle diagnostic support via telephone and remote desktop.
• Run diagnostics and resolve faults using Eclipse Knowledge Database.
• Deliver training courses using Eclipse software and hardware.
• Record all diagnostic faults on the Eclipse Knowledge Database.
• Support the Sales Team with client demonstrations and inquiries.
• Work in a professional manner with clients and colleagues.

Skills

Vehicle diagnostic support

Training others

Use of diagnostic tools and software

Professional communication

Problem-solving

Education

NVQ in Motor Vehicle Technology

City & Guilds Level 3 or equivalent

Job description

We are a looking to appoint an experienced Diagnostic Technician who is looking to “get off the concrete” and into a more office-based role with opportunitytoprogress away from the workshop.

They will be joining the UK’s leading supplier of commercial vehicle diagnostic equipment and software and must have the motivation and confidence to provide support and training to our users.

Who We’re Looking For:

The Diagnostic Technician we are looking for will have worked within motor trade for over 5 years and be a qualified mechanic.

Ideally they have attended a variety of OEM/manufacturer training courses and have direct experience of using truck, busor car diagnostic tools and software.

This role will suit someone who is looking for a challenge, someone who is outgoing by nature and capable of training/helping other technicians to use the Eclipse equipment to best advantage.

The Role:

• Provide vehicle diagnostic support over the telephone and via our remote desktop capability as part of our in-house technical support team.
• Run diagnostics, resolve faults, suggest and make improvements using your knowledge and skills aided by the Eclipse Knowledge Database of historic support information.
• Deliver 1 or 2 day training courses in-house and at clients premises, using Eclipse diagnostic software and hardware.
• Record all diagnostic faults and outcomes on the Eclipse Knowledge Database.
• Support the Sales Team in helping clients and demonstrating product capabilities
• Support your colleagues and other Technicians in this busy environment.
• Work and communicate with customers in a very professional manner.
• Work to efficiency/productivity targets.

To Be A Successful Diagnostic Technician You Must Have:

• Qualified as a Diagnostic Technician with an NVQ in Motor Vehicle Technology and a City & Guilds level three or equivalent.
• Personal drive and determination to succeed with a mature outlook.
• A confident, professional telephone manner whocan talk confidently and who works in a disciplined manner
• Resilience and the ability to keep trying.
• A good standard of written English
• Experience of working in an environment where performance is measured.

Additional training and full support will be provided for the chosen candidate.

The working hours are 08:30 to 17:30 with 30 mins lunch break.

If you would like to apply for this role, please send us your CV including your current remuneration package and a brief overview of why you would be the best choice for Eclipse Automotive.