Vehicle Service Advisor BYD Croydon

Berry BMW; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading automotive dealership in Greater London is seeking a confident Service Advisor to join their expert team. This role involves providing exceptional customer service, booking vehicles for service and repairs, and liaising with workshop technicians. The ideal candidate will have prior experience in a similar role, strong communication skills, and a passion for delivering a premium customer experience. A full UK driving licence is required. Competitive salary and benefits provided.

Benefits

Competitive salary

Achievable bonus structure

Ongoing training and certification

25 days holiday + bank holidays

Pension scheme

Qualifications

• Previous experience as a Service Advisor in a busy dealership.
• Strong understanding of service and repair processes.
• Full UK driving license required.

Responsibilities

• Provide exceptional customer service throughout the service process.
• Book vehicles in for service, MOT or repair work accurately.
• Communicate clearly about work required and costs.

Skills

Customer service excellence

Communication skills

Multitasking ability

Knowledge of automotive service

Tools

Dealership management systems

Microsoft Office

Job description

We're seeking a confident, customer-focused Service Advisor to join our expert team at BYD Croydon, proud representatives of the brand. This is your opportunity to work with one of the world's most iconic automotive manufacturers, where excellence, innovation, and customer experience are at the heart of everything we do.

Responsibilities

• Providing exceptional customer service throughout the service and repair process
• Booking vehicles in for service, MOT or repair work efficiently and accurately
• Communicating clearly with customers about work required and associated costs
• Liaising with workshop technicians to monitor the status of vehicles
• Advising on additional work or preventative maintenance where appropriate
• Ensuring all documentation is complete, accurate and compliant
• Maintaining BYD brand standards in customer care and presentation

Qualifications

• Previous experience in a Service Advisor role, ideally within a busy dealership
• Strong understanding of automotive service and repair processes
• A passion for delivering a premium customer experience
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple tasks
• Proficient with dealership management systems and Microsoft Office
• A full UK driving licence is required

Benefits

• Competitive salary and achievable bonus structure
• Ongoing BYD Group training and certification
• Clear career progression within a respected dealer network
• 25 days holiday + bank holidays
• Pension scheme and wellness support