Vehicle Inspections Telesales Agent

Rac Motoring Services; Walsall; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading vehicle services company in Walsall is looking for a Telesales Advisor to join their Vehicle Inspections Team. The ideal candidate will have sales experience and strong customer service skills, with the ability to exceed sales targets. Responsibilities include identifying sales opportunities, providing exceptional customer service, and collaborating with a dynamic team. This position offers various benefits, including a bonus scheme, personal pension contributions, and comprehensive support services.

Benefits

Bonus scheme eligibility

Group Personal Pension

Life Assurance

Family leave support

24/7 personal support service

Car salary sacrifice scheme

Free breakdown service

Discounts on various services

Free onsite parking

Colleague Share Scheme

Qualifications

• Experience in sales and customer service environments.
• Positive mindset and resilient under pressure.
• Strong administration and organization skills.

Responsibilities

• Identify and convert vehicle inspection sales opportunities.
• Deliver exceptional customer service and product knowledge.
• Work collaboratively with colleagues to share best practices.

Skills

Sales experience

Customer service skills

Communication skills

Problem-solving ability

Competence in Microsoft Office

Job description

Have you worked in a Sales Contact Centre Environment? Join our Vehicle Inspections Team at RAC and become our next Telesales Advisor!

Responsibilities

• Identify and convert vehicle inspection sales opportunities to exceed targets
• Maximise opportunities through inbound calls, outbound follow-ups, and web enquiries
• Deliver exceptional customer service and product knowledge to match customer needs
• Work collaboratively with colleagues to share best practice and ensure consistency
• Handle objections confidently, positioning product benefits to secure sales
• Stay up to date with product knowledge, FCA compliance, and essential learning

Qualifications

• Experience in sales and customer service environments
• Driven to achieve sales and service targets
• Positive mindset, resilient under pressure, and confident decision-making
• Strong administration and organisation skills with attention to detail
• Excellent communication and interpersonal skills with a professional telephone manner
• Problem‑solving ability and competence in Microsoft Office applications

This role is perfect for someone who is driven to delight customers and ensure a smooth journey throughout.

Benefits

• Bonus scheme eligibility
• Group Personal Pension (up to 6.5% matched contribution)
• Life Assurance (2x basic salary, 4x for pension members, flexible up to 10x)
• Family leave support and flexibility
• 24/7 confidential personal support service for you and household members (16+)
• Car salary sacrifice scheme (after 12 months, including EV options)
• FREE RAC Ultimate Complete Breakdown Service from Day One
• Access to Orange Savings - discounts on retailers, supermarkets, holidays, tech, and more
• FREE onsite parking
• Automatic enrolment into our Colleague Share Scheme - Owning it Together