Veeam SME - Consulting & Technical Enablement

Zendesk, Inc.; Peacehaven; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading technology firm in the United Kingdom is seeking an Engineering Manager for the Voice Agent Team to drive the development of innovative voice-based products. You will lead a cross-functional team, fostering a culture of collaboration and continuous improvement while mentoring engineers in their professional development. The role requires expertise in speech technologies and a commitment to quality, providing a hybrid working experience that allows for flexibility while maintaining strong team connections.

Qualifications

• Proven experience in building and scaling voice‑based products.
• Ability to mentor and inspire teams.
• Strong technical background in complex architectures.
• Experience motivating engineering teams.
• Ability to facilitate communication across stakeholders.

Responsibilities

• Lead a cross-functional team.
• Foster a culture of continuous improvement.
• Empower your team through coaching and mentorship.
• Collaborate with Engineering Managers for focus and effectiveness.
• Facilitate communication between Engineers and Product Managers.

Skills

Voice-based product development

Mentoring and coaching

Complex architecture management

Team motivation and leadership

Stakeholder communication

Job description

The Agentic Tribe is revolutionizing the chatbot and voice assistance landscape with Gen3, a cutting-edge AI Agent system that's pushing the boundaries of conversational AI. Gen3 is not your typical chatbot; it's a goal‑oriented, dynamic, and truly conversational system capable of reasoning, planning, and adapting to user needs in real‑time. By leveraging a multi‑agent architecture and advanced language models, Gen3 delivers personalized and engaging user experiences, moving beyond scripted interactions to handle complex tasks and "off‑script" inquiries with ease. As the Engineering Manager for the Voice Agent Team, you'll lead a team of talented engineers and researchers to build the future of conversational AI. Your core mission is to develop and scale multiple voice agents, creating powerful tools that allow our clients to deploy seamless, voice‑first experiences. You'll oversee the development of core technologies like speech recognition, STS‑TTS, Realtime Voice models, etc while also guiding the creation of a powerful framework for agent development. A key part of your role will be ensuring our technology is highly scalable and performs with minimal latency, shaping the tools that empower clients to transform customer service and create new interactive experiences. You will directly manage about 6-8 engineers from various skill sets (Frontend and Backend) and work closely with stakeholders across the department. The number of people and skill sets you interact with might be subject to change as we gear up the organization for future challenges.

Responsibilities

• Lead a cross‑functional team, guiding them towards achieving their full potential
• Foster a culture of continuous improvement and collaboration, driving teams to innovate and continuously discover and evaluate new technologies
• Empower your team through coaching, mentorship, and skill development
• Foster a culture of micro feedback, mutual accountability, shared ownership, and a bottom‑up culture in close collaboration with other Engineering Managers
• Enable engineers to push for best practices within their discipline, aiming at greater productivity, cleaner code and product quality
• Collaborate with fellow Engineering Managers and Chapter Leads to keep our engineering group focused and effective
• Facilitate communication between Engineers, Product Managers and stakeholders within the RnD department and across the business, fostering understanding and alignment

Qualifications

• Proven experience in building and scaling voice‑based products, with a strong understanding of technologies such as speech‑to‑text, text‑to‑speech, and speech‑to‑speech systems
• Enthusiastic mentor with the ability to inspire teams, fostering professional development and empowering teams to reach their full potential
• Strong technical background and professional experience developing and maintaining complex architectures
• Proven track record of successfully managing and motivating engineering teams, driving them towards achieving ambitious goals
• Experience scaling teams and leading engineering teams through change
• Understanding the value of diverse perspectives and actively seeking input from others to achieve optimal outcomes
• Excellent facilitation skills and the ability to communicate with various stakeholders, ensuring clarity and alignment across teams and departments
• Experience working in collaborative teams, leveraging practices like pair programming and code reviews to promote knowledge sharing and enhance team performance
• Strong expertise in iterative development and balancing risks
• Commitment to quality and a deep understanding of how to achieve and maintain it within complex architectures and software designs

Working Conditions

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration – while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in‑office schedule will be determined by the hiring manager.