UX Researcher: Customer-Driven Investment Experience

J.P. Morgan; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading digital wealth management firm is seeking an experienced researcher to join their team. This role involves working collaboratively to enhance customer-led products by conducting interviews, surveys, and usability testing across various investment products. Candidates should have experience with evaluative methods, a strong passion for championing user needs, and the ability to communicate insights effectively to stakeholders. A bachelor's degree in a related field is required, and familiarity with financial services is preferred.

Responsibilities

• Lead and advise on research plans and strategy.
• Conduct generative and evaluative research.
• Manage independent research on product experiences.
• Optimize definitions of target audience for features.
• Present user research and recommendations.

Skills

Exploratory research methods

Evaluative research methods

Critical thinking

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in HCI, Human Factors, or related field

Job description

A leading digital wealth management firm is seeking an experienced researcher to join their team. This role involves working collaboratively to enhance customer-led products by conducting interviews, surveys, and usability testing across various investment products. Candidates should have experience with evaluative methods, a strong passion for championing user needs, and the ability to communicate insights effectively to stakeholders. A bachelor's degree in a related field is required, and familiarity with financial services is preferred.