User Researcher

JR United Kingdom; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A digital services consultancy is seeking an experienced User Researcher to join their team in Plymouth, UK. This role involves leading client engagement projects and utilizing diverse research methods to enhance user-centered services in the public sector. Candidates should have significant experience in user research and mentoring juniors. The package includes benefits like a company share scheme, bonus, and pension.

Benefits

Company Share Scheme

Company bonus

Pension

Qualifications

• Minimum of 5 years in consulting or public sector for Senior Consultant role.
• Minimum of 8 years in consulting or public sector for Lead Consultant role.
• Experience with user engagement through interviews and workshops.

Responsibilities

• Lead end-client engagement projects.
• Identify research needs and select suitable research methods.
• Document and present comprehensive research plans.
• Engage users through interviews, workshops, and ethnographic research.
• Analyze findings to generate insights and recommendations.
• Synthesize findings to convey the user experience.

Skills

User Research methods

Data analysis

Stakeholder engagement

Mentorship

Client relationship management

Job description

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A digital services consultancy is looking for experienced User Researcher’s to join a high-performing, multi-disciplinary team focused on creating impactful, user-centred services within the public sector.

You’ll be involved across multiple research engagements for bespoke software solutions and transformations within government/public sector!

Senior Consultant - Minimum of 5 years in conuslting or public sector (you'll ideally be mentoring juniors and taking lead on client engagements)

Lead Consultant - Minimum of 8 years in consulting or public sector (you'll be directly line managing a UR team, contributing to growth and expansion while taking a lead position with client projects)

Key Responsibilities of the User Researcher:

• Taking lead on end-client engagement projects
• Identify research needs and select the best research methods for each project.
• Develop, document, and present comprehensive research plans outlining study goals and methodologies.
• Engage with users through interviews, workshops, and ethnographic research to build meaningful insights.
• Analyse research findings and data to generate valuable insights and actionable recommendations.
• Synthesize and document findings with tools such as user stories, journey mapping, and storyboarding to convey the full user experience.

The User Researcher package:

• Company Share Scheme
• Company bonus
• Pension

If you’re passionate about crafting user- centred experiences and ready to make an impact, we’d love to hear from you!