Urology Cancer Care Co-Ordinator

NHS; Stockport; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare provider in Stockport is seeking a Cancer Care Coordinator to support the Clinical Nurse Specialist team with Personalised Care for Cancer. The role includes coordinating care plans, handling enquiries, and providing empathetic support to cancer patients. Candidates should have relevant qualifications, strong communication skills, and a compassionate approach to patient care. This position is a great opportunity for someone passionate about improving cancer care and supporting patients through their treatment journey.

Benefits

Between 27-33 days of annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Qualifications

• Understanding of person-centred care.
• Experience of providing administrative support.
• Able to present information in a range of formats.

Responsibilities

• Facilitate and coordinate HNA/Care Planning for patients with a cancer diagnosis.
• Triage telephone and email enquiries according to risk assessment.
• Support people affected by cancer through their pathway.

Skills

Good verbal and written communication skills

Effective organisation and time management skills

Ability to communicate sensitively

Education

NVQ Level 3 in health-related subject

NVQ Level 4 or additional training to diploma level

Evidence of continued professional development

Job description

An exciting opportunity has arisen within the Colorectal Cancer Nurse Specialist team as a Cancer Care Coordinator. The role will involve supporting the Clinical Nurse Specialist team with the delivery of Personalised Care for Cancer.

Personalised Care for Cancer includes supporting the provision of Holistic Needs Assessments, the development of a supportive care plan and offering Health & Wellbeing advice and support.

In addition to this, the role will also involve supporting the implementation and administration of Personalised Stratified Follow-Up monitoring and tracking of surveillance tests and being a single point of access for patients. This will include rapid re-entry into the system for those people identified as having urgent or specialist needs

Main duties of the job

You will work closely with all grades of medical and nursing staff and wider health care teams. The role requires a team player but also someone who can work independently and use their initiative - it is an excellent development opportunity for someone who is enthusiastic with excellent organisation, IT and interpersonal skills and who is passionate about ensuring the best possible compassionate care for people living with and affected by cancer.

Communicating effectively (daily and directly, face-to-face and telephone) with a range of individuals on various levels, e.g. patients, relatives, carers, other health/social care professionals and community workers is essential.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

Facilitate and coordinate HNA/Care Planning for patients with a cancer diagnosis following initial assessment or referral by the CNS team or senior leadership team, ensuring any personalised care interventions are appropriately planned and provided. Feedback and where appropriate escalate to the CNS Team

Complete any follow up work generated by HNA and care planning, e.g. making onward referrals to primary, community and hospital specialist teams.

Triage telephone and email enquiries, initiating a response where appropriate, according to risk assessment protocols and individual pathways (escalating urgent and referring complex decisions to the nursing/senior team for assessment and review).

Provide support to people affected by cancer through their pathway as appropriate, often dealing with highly emotional and sensitive issues and have an ability to manage individual situations effectively, compassionately and with empathy.

Make pre-planned telephone calls to patients to assess on-going needs and to enable a proactive prevention approach taking into consideration the views of patients and expertise, arranging other methods of assessment should this be required.

Co-ordinate handover of patients with other teams to facilitate safe, effective seamless transition of care between services.

Recognising professional boundaries and role limitations, make appropriate decisions to seek help and report concerns to colleagues when an individuals choices place them at risk.

Assist with producing patient Treatment Summaries. For example, keeping records of individuals requiring treatment summaries and sharing with the necessary individuals.

Assist with the planning and delivery of Health and Wellbeing events/offer and/or support groups or where appropriate signposting patients to other offerings.

Promote healthy lifestyle choices and signpost people affected by cancer to relevant supportive services.

Take patients individual values, attitudes and beliefs into consideration whilst providing any care, maintaining an awareness of your own personal views. Ensuring these are not shared or you make any judgements, and any appropriate actions are taken when own or others behaviour undermines equality, diversity and human rights.

Communicate effectively with individuals including those who require additional assistance, such as sensory or cognitive impairments, to ensure an effective interface with a practitioner, including the use of accessible information.

Meet the needs of different groups and individuals (including those with needs such as cognitive impairment or learning disabilities), working with chaperones, where appropriate.

Contribute to the delivery of Personalised Stratified Follow-up (PSFU) linking in with key stakeholders as appropriate, such as primary care colleagues.

Co-ordinate and organise appointments, as needed, including communicating concerns with clinical team where fast tracking/rapid re-entry of individuals back into the system may be required.

Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or emergency, alerting the team or enabling rapid response, following organisations policies and procedures.

Provide general information and support about cancer and cancer services to patients, encouraging self-management where appropriate.

Ensure patients and carers know how to contact the service when conditions or needs change, including out of hours.

Support CNS to coach patients/carers to understand side-effects of treatment and signs and symptoms of cancer progression. Support the delivery of patient and carer training and education.

Ensure timely and accurate documentation is undertaken regarding patient care and other activity on relevant systems used by organisation.

Provide personalised care administrative support to CNS team/line manager as required.

Person Specification

Education & Qualifications

• Achieved grades
• Evidence of continued professional development
• NVQ Level 3in health related subject or equivalent knowledge and experience
• NVQ Level 4 or additional training to diploma level or equivalent
• Greater Manchester Cancer Academy LEAP into Cancer education package or willingness to work towards

Knowledge

• Understanding of person centred care
• Understanding of health and social care environment
• Understanding of Cancer support services
• Knowledge of relevant cancer pathways, treatments, interventions and terminology
• General awareness of local and national cancer policies and guidance.
• Able to present information in a range of formats such as power point and excel

Experience

• Experience of providing administrative support
• Experience in co-ordinating a patient workload
• Ability to work effectively in a team.
• Good verbal and written communication skills
• Effective organisation and time management skills, managing workload using own initiative
• Ability to communicate sensitively and address information needs, retrieving information from a wide range of sources and in different formats
• Experience of coaching / teaching patients and carers

Personal Attributes

• Demonstrates honesty and integrity, observes strict confidentiality and promotes organisational values
• Embrace change, viewing it as an opportunity to learn and develop

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Macmillan Associate Director of Nursing for Cancer

£27,485 to £30,162 a yearpro rata per annum