Urgent Care Navigator & Care Co‑ordinator

Midlands Partnership NHS Foundation Trust; Burslem; On-site; GBP 20,000 - 30,000; Full time

Job summary

An NHS Trust providing urgent care services is seeking a Care Co-ordinator in Burslem, England. This role involves coordinating care for patients in the community, ensuring they receive the right support at the right time. The ideal candidate should possess NVQ Level 3 in Health & Social Care, with strong interpersonal and communication skills. Responsibilities include managing referrals, supporting multidisciplinary teams, and maintaining accurate patient records. A flexible working attitude and a valid driving license are required.

Benefits

Career development opportunities

Ongoing training and support

Qualifications

• NVQ Level 3 in Health & Social Care or equivalent experience.
• Ability to communicate effectively with patients and families.
• Experience working in community settings.

Responsibilities

• Coordinate and navigate patients to appropriate care.
• Support team in managing referral pathways.
• Maintain accurate patient records.

Skills

Good interpersonal and communication skills

Ability to manage own workload

Knowledge of available support services

Flexibility and adaptability

Time keeping skills

Education

NVQ Level 3 Health & Social Care or equivalent experience

Evidence of ability to study at NVQ level 4

Accredited training in Care Coordination

Tools

Microsoft Office (Word, Excel, Outlook)

Clinical data systems (e.g., RiO)

Job description

An NHS Trust providing urgent care services is seeking a Care Co-ordinator in Burslem, England. This role involves coordinating care for patients in the community, ensuring they receive the right support at the right time. The ideal candidate should possess NVQ Level 3 in Health & Social Care, with strong interpersonal and communication skills. Responsibilities include managing referrals, supporting multidisciplinary teams, and maintaining accurate patient records. A flexible working attitude and a valid driving license are required.