Urgent Care Coordinator -Part-time(Out of hours, Shropshire, Telford and Wrekin)

HealthHero; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in Shropshire is seeking an Urgent Care Coordinator to support the 24/7 Urgent Care service. The ideal candidate has excellent communication skills, a good standard of general education, and experience in a similar role. You will coordinate shifts and serve as a contact point for various healthcare professionals. This role offers training and opportunities for career progression.

Benefits

Generous holiday of up to 33 days per annum

Company Pension Scheme

Simply Health cash plan membership

Discretionary bonus scheme

Life Assurance

Base rate of £13.11/hr + enhancements

Free staff parking

Qualifications

• Experience in a similar role required.
• Responsive contact point for medical, clinical and healthcare professionals.
• Planning ahead to ensure people and resources are best utilised.

Responsibilities

• Coordinate shifts in the SPA and Out of Hours Urgent Care service.
• Assist clinicians to access community health teams.
• Supervise operational staff.

Skills

Excellent communication skills

Attention to detail

Ability to prioritise your workload

Caring and empathetic nature

Education

A good standard of general education

Job description

Overview

Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? We would love to hear from you. Following our recent organisational growth, we are happy to announce a new role opening to join our forward thinking team in Shropshire, Telford and Wrekin, supporting the delivery of the GP Out of Hours and Care Coordination services.

We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator, working shifts in a 24/7 rota, including weekday overnights and weekends. We are looking for individuals who thrive on working within a busy and varied environment and want to be part of a high-performing and supporting team.

Please note that upon applying for this role, we will be able to share our set rota pattern with you for consideration.

About The Role

Based in our Telford Headquarters, The Urgent Care Coordinator position is a multi-faceted 24/7 role requiring excellent communication skills, in-depth knowledge of operational processes, combined with a pro-active can-do attitude. The role ranges from being a responsive contact point in the Single Point of Access (SPA) to shift coordination for the SPA and the Out of Hours Urgent Care service.

Please note, as our operation runs around the clock, 365 days a year, you\'ll need to bring a flexible approach to working hours because our shift patterns include days/weekends, overnights and Bank Holidays.

Whilst the service does not go live until 1st October, we will commence training for successful candidates ahead of that time.

About You

You work at the heart of our Urgent Care team and ensure the best possible care is delivered to patients and service users. Our service can be extremely busy at times, but you will thoroughly enjoy this environment where no two days are the same. If you are organised and enjoy planning, then your day could look something like this:

• Responsive point of contact for medical, clinical and healthcare professionals. This includes working with the ambulance service and NHS 111
• Planning ahead to ensure people and resources are best utilised
• Assisting clinicians to access community health teams
• Supervising operational staff

If you are looking for career progression or a new challenge, this position will offer you a unique experience, with the support of a thriving team. We\'ll provide all of the training and ongoing professional development you need to be confident and comfortable in your role.

Key Skills And Experience

• A good standard of general education
• Experience in a similar role
• Excellent communication skills
• Attention to detail
• Ability to prioritise your workload
• Caring and empathetic nature

About Us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We will commence our Shropshire, Telford and Wrekin services on 1st October 2025, these include GP Out of Hours and Care Coordination Services.

Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We\'re proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Why us?

Our values guide us, every day we strive to Simplify, Own, Aspire and Respect (SOAR) - and we\'re rewarded when we do.

We value time, therefore, we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services, and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.

What We Offer

• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance
• A base rate of £13.11/hr + evening and weekend enhancements of up to £17.70/hr (dependent on shift times)
• Free staff parking

Apply

If you are interested in making a difference and believe this role is a good fit for you, we would love to hear from you. For a complete job description or if you have any questions, please contact our Recruitment Team at

[e-mail]

Closing date: Friday 19th September 2025(5pm)

Office based: Grosvenor House, Telford

Additional Information

• We reserve the right to close this job in the event we receive a sufficient number of applications
• Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer
• Kindly note, that we might require a degree of flexibility during the first four weeks of employment for training purposes, subject to confirmation

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us at [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.