Unified Desktop Windows 11 Engineer | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Southend-on-Sea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK healthcare provider is seeking proactive and technically skilled individuals to join their Unified Desktop Team. The role involves supporting critical IT services by maintaining equipment used by clinical and non-clinical staff across multiple hospital sites. Responsibilities include managing end-user devices, adhering to ITIL principles, and responding to equipment issues to ensure seamless operations that positively impact patient care.

Benefits

Supportive working environment

Exposure to modern technologies

Collaboration with passionate colleagues

Qualifications

• Experience in technical operations and support roles.
• Ability to manage and support a wide range of end-user equipment.
• Familiarity with system monitoring and issue tracking using reporting tools.

Responsibilities

• Handle technical operations and HR tasks, collaborating with support teams.
• Provision and support various end-user equipment.
• Ensure compliance with ITIL principles and local policies.

Skills

Proactive problem-solving

Technical support skills

Understanding of ITIL principles

Experience with SCCM and SQL

Collaboration skills

Tools

Windows Operating System

End-user devices

Job description

Join Our Unified Desktop Team – Make a Meaningful Impact Across Our Hospitals

About the Role

We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front‑line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non‑clinical staff.

Responsibilities

• Report to the End User Equipment Lead, handling technical operations, HR tasks, and collaborating with Digital Services support teams.
• Provision, replace, and support a wide range of end‑user equipment (iPods, iPads, desktops, laptops, monitors, TVs, AV equipment, Unified Communications handsets and peripherals), ensuring all activity is scheduled conveniently and completed to a high technical standard.
• Work across all three main hospital sites, carrying out activities in a cross‑site role.
• Fully understand and advocate ITIL principles such as Change, Incident, Demand, Problem, Service Catalogue, and SLA Management in line with local policies and procedures.
• Use reporting tools such as SCCM and SQL for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning.
• Support the Trust’s end‑user equipment, responding promptly to clinician‑owned devices in accordance with agreed SLAs.
• Investigate, test and resolve issues related to applications, hardware and operating systems, identifying the impact of service issues on Trust operations and escalating appropriately.
• Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing.
• Develop end‑user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes.

Why Join Us

• Be part of a highly valued team supporting vital NHS services.
• Work with a wide range of modern technologies.
• Help deliver seamless digital experiences that directly impact patient care.
• Collaborate with passionate colleagues in a supportive environment.

The advert closes on Wednesday 24 Dec 2025.