UK Sales Administrator

OSI Systems, Inc; Hertford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare technology firm in Hertford is seeking a Sales Administrator to assist with sales administration and order fulfillment. This role requires strong organizational skills and attention to detail, as you will manage orders and provide excellent customer service. The ideal candidate will have administration experience in a sales environment, a proactive attitude, and good communication skills. Competence in Microsoft Office is essential. This position supports the growth of our UK operations in a collaborative environment.

Qualifications

• Administration experience in a customer sales environment.
• Good record keeping and strong attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Process orders and monitor progress from start to finish.
• Manage communication with customers and colleagues professionally.
• Support activities related to stock requests and reporting.

Skills

Attention to detail

Customer service

Communication

Problem solving

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Outlook

MFG Pro

CRM

Job description

Job Description

Overview

At Spacelabs Healthcare, we are on a missionto provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Role overview

Sales Administrator - The primary function of the this role is to assist with the day-to-day sales administration and order fulfilment, supporting the growth and expansion of our UK operations and deliver excellent customer service.

This position is a multi-functional role covering all activities relating to UK administration, enabling each team member to support each other at busy times and during periods of absences.

Responsibilities

• Work as part of the Sales Administration team to ensure that all administrative duties are completed efficiently and accurately, according to company processes and policies.
• Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) invoicing and credits.
• Respond to requests with product information, letters, literature, tender documents, quotations, order confirmations and invoices etc…as appropriate.
• Manage telephone calls, email communication and chats from colleagues and customers in a polite, professional and prompt manner providing a high level of customer service, with the ability to prioritise requests.
• Ensure that any queries are clearly documented and followed up in a timely manner.
• Monitoring and maintaining records for managing return of RGA’s.
• Identify, progress, chase, and resolution of any issues raised by customers and elevate where necessary.
• Keep the team and colleagues informed of customer issues, particularly where sensitivity is required e.g., deadlines, complaints.
• Support activities relating to Loan stock requests.
• To use CPQ and keep up to date the ERP and CRM system for tracking customer activity.
• Run, review and update reports and spreadsheets.
• Train and support others, follow existing processes and support new processes.
• Work closely with all departments to provide a high level of customer service, and to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
• Duties may be modified or assigned at any time to meet the needs of the business covering all aspects of UK Sales Administration.
• Flexibility in taking on ad-hoc and new tasks set by the Operations Admin Manager.
• To be well organised, making information easily accessible to others.
• To gain and use a working knowledge of the company, its products, and markets to the advantage of its customers and the business.
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behaviour consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Spacelabs Healthcare employee to report via the Quality Management System any customer quality issues or defects, in order for corrective action to be implemented so as to avoid future recurrence of the problem.

Qualifications

• Administration experience within a customer sales environment.
• Product awareness required with the ability and interest to recognise key products and common accessories.
• Proactive, uses initiative, demonstrates self-motivation, and drive to increase sales and service opportunities.
• Must have good record keeping, strong attention to detail and administration skills.
• Problem solving skills, with the ability to identify the exact detail of a problem through rational processes and to be able to take steps to ensure a successful resolution.
• Excellent verbal and written communication skills with both internal & external customers.
• Able to build good relationships at all levels with a positive and flexible approach, and to communicate effectively in a professional manner with other departments within the Company.
• Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro and CRM will be an advantage, but otherwise training will be provided.
• Strong communication skills with a clear, confident, and concise telephone manner, with a patient, friendly and supportive attitude.
• Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
• To be a team player, connecting with colleagues who are remote, across the UK.
• Must be self‑motivated when working alone.
• Promote whenever applicable the services and products of Spacelabs Healthcare Ltd.
• Adherence to health and safety practices and procedures and / or all other applicable regulations.
• An additional language in addition to English is desirable.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and / or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.