UK Consumer Insights Market Lead

eBay Inc.; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global e-commerce platform is seeking an experienced consumer insights professional to drive growth in their UK market. The ideal candidate will lead research initiatives, distill actionable insights, and collaborate with senior management to influence decisions. You will be responsible for creating impactful reports and managing relationships across teams. A minimum of 6 years in consumer research with strong technical skills is required for success in this role.

Qualifications

• 6-8 years of experience in research and insights with a focus on consumer/retail.
• Proven ability to distill actionable insights from complex data.
• Experience in designing and managing qualitative and quantitative research.

Responsibilities

• Lead UK learning and research plan.
• Drive actionable insights for senior management.
• Author executive level reports and provide recommendations.

Skills

Consumer insights

Research project management

Quantitative research

Qualitative research

Data analysis

Job description

eBay's UK business is looking for an experienced consumer insights professional with strong consultation background that will help generate insights and drive actions to directly impact eBay's UK market growth. This position will conduct ad-hoc research, as well as distil insights from existing research across the markets. This position reports to the Global Consumer Insights Senior Manager, Global Markets. What you will accomplish:

Responsibilities

• Lead and execute the UK learning and research plan, becoming a consultant, consumer expert and thought leader to the UK business ensuring plans are deeply rooted in consumer centricity. Brings a point of view, provides clarity and puts the customer voice in context, connecting the dots and inspiring action.
• Drive action and impact from the insights generated with senior management serving as a thought partner and consultant to the UK LT team. Translate insights into action and solutions to business problems and critical issues.
• Author executive level reports and make informed recommendations to key senior business partners that lead to action.
• Build strong relationships with a diverse set of cross‑functional business partners to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.
• Gather diverse ideas across an org and align on a mutually agreed upon direction.
• Provide monthly reporting on consumer metrics.

Qualifications

• Approximately 6-8 years of related work experience in research and insights with a particular focus on consumer and/or retail.
• Have led insights projects in the UK and understand UK consumers.
• Strong research and insights technical skills: Demonstrable experience designing, planning and managing primary and secondary, qualitative and quantitative research using advanced methodologies (e.g. Semiotics, Conjoint…) and the latest research techniques (e.g. agile, AI…).
• A proven ability to distill actionable insights from complex data and explain findings in a compelling manner. Has the ability to guide the strategic direction of the market with actionable insights and deeply rooted consumer centricity.
• Able to work on complex business issues and on projects that are related to critical business needs (e.g., insights to influence a strategic initiative). Has a high level of business acumen. Understand company strategy and priorities and manages insights work with this in mind.
• Can manage multiple projects of longer‑term duration and support multiple internal business partners, with effective prioritization of efforts and resources.
• Can respectfully challenge or defend decisions and implementation. Proactively raises issues that the business needs to act upon and brings relevant insights to guide decision‑making.

About eBay

At eBay, we’re more than a global e‑commerce leader – we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of e‑commerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work – every day. We’re in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers – and help us connect people and build communities to create economic opportunity for all.