UASC Senior Practice Coordinator

Norfolk County Council; Dereham; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local authority in the UK is seeking a Senior Practice Coordinator for the Unaccompanied Asylum Seeking Children Team. This role involves providing vital support to Team Managers, demonstrating strong customer service and organisational skills. Ideal candidates will be effective communicators with strong ICT capabilities. The position offers a competitive salary, generous benefits, and opportunities for flexible working arrangements.

Benefits

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working opportunities

Norfolk Rewards employee discounts program

Local Government Pension Scheme

Access to tax-efficient car lease scheme

Qualifications

• High level of customer service and excellent organisational skills.
• Effective communication across levels and with external partners.
• Strong ICT skills, particularly in Word, Excel, and databases.

Responsibilities

• Provide support to Team Managers and Social Care Practitioners.
• Maintain excellent keyboard and ICT skills and organise meetings.
• Communicate effectively at all levels and explain technical issues.

Skills

Customer service

Organisational skills

Effective communication

ICT skills

Data analysis

Tools

Word

Excel

Databases

Job description

Overview

UASC Senior Practice Coordinator | 8879 | Secondment Opportunity / Fixed term Contract until 31 July 2026 | 37 hours per week | £26,403 to £28,142 per annum | Grade E | County Hall

Role

Senior Practice Coordinator (Administrator) - Unaccompanied Asylum Seeking Children (UASC) Team. An opportunity to provide support to the Unaccompanied Asylum Seeking Children Service, enabling operational Team Managers and Social Care Practitioners to spend more time undertaking direct work with children, young people and families.

Responsibilities

• Provide support to operational Team Managers and Social Care Practitioners to enable direct work with children, young people and families.
• Demonstrate a high level of customer service and strong organisational skills, with the ability to work to tight deadlines, prioritise work and problem-solve.
• Communicate effectively at all levels, explain technical issues in plain English, and analyse and interpret data.
• Maintain excellent keyboard and ICT skills in Word, Excel and databases; organise meetings and take/produce minutes.
• Be aware of data protection and information management requirements.
• Act as point of contact for internal and external customers and stakeholders, engaging with professionals from partner agencies (e.g. Home Office) to support service delivery for children and young people.
• Provide a focused, consistent business support service to managers and staff as part of a well-established team; participate in full training.

Qualifications and Skills

• High level of customer service and excellent organisational skills.
• Ability to work to tight deadlines, prioritise tasks and solve problems.
• Effective communication across levels and with external partners.
• Strong ICT skills (Word, Excel, databases) and data analysis/interpretation abilities.
• Aware of data protection and information management principles.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and wellbeing services including fast-track physiotherapy and free counselling
• Flexible working opportunities including flexi-time, part-time, remote and hybrid working – dependant on role and business need
• Financial benefits such as:
• Norfolk Rewards employee discounts program
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• Advance of expenses for travel
• Local Government Pension Scheme with employer contributions, life assurance and pensions for dependants
• Tax-efficient pension and bike schemes
• Access to a tax-efficient car lease scheme for greener travel (subject to eligibility)
• Referral incentive for hard-to-fill roles

Application and Other Information

Before applying, read the full Job Description and Person Specification to demonstrate you meet the criteria. You can also find information on Terms and Conditions here.

Priority consideration for this post may be given to current employees at risk due to restructuring or redeployment.

Redeployment closing date: 01 October 2025 at 23:59. All other applicants closing date: 08 October 2025 at 23:59.

About Us

We are the main local authority for Norfolk, delivering countywide services to more than 850,000 residents. We work in partnership with local businesses, voluntary organisations and other local authorities to provide excellent services and promote efficiency and innovation.