Tusker End of Contract Executive - Watford

Lloyd's; Rickmansworth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company in the UK is seeking an individual to oversee vehicle disposal processes and manage customer interactions during lease agreements. The role requires excellent communication skills and attention to detail while working in a team-oriented environment. Knowledge of motor brands and experience in Microsoft Office are highly beneficial. Competitive benefits include a generous pension contribution and flexible lifestyle benefits.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave

Qualifications

• Ability to manage vehicle disposal processes.
• Skills in communicating with customers and internal teams.
• Experience with vehicle lease renewal contracts.

Responsibilities

• Coordinate with customers and suppliers for lease agreement conclusion.
• Manage vehicle disposal and V5 document issues.
• Ensure data accuracy in re-marketing management systems.

Skills

Excellent verbal and written communication skills

Attention to detail

Team player

Knowledge of motor brands

Experience using Microsoft Office

Job description

To co-ordinate with customers and suppliers to ensure a smooth experience at the end of a customer's lease agreement with Tusker.

Responsibilities & Qualifications

• Be responsible for the vehicle disposal process, including the issue of V5 documents.
• Maintain the re-marketing management system ensuring data is correct and accurate.
• Liaise with the internal Employee Engagement team regarding vehicle lease renewal contracts.
• Excellent verbal and written communication skills for arranging vehicle collections, liaising with re-marketing partners to resolve issues, dealing with customers, liaising with fleet managers and drivers, and calculating/generating excess mileage and vehicle damage invoices.
• Excellent attention to detail and able to work to and meet deadlines.
• Be an effective team player and able to work independently, providing excellent customer service.
• Any experience of these would be really useful.
• A knowledge of motor brands and an interest in the car industry.
• Experience of using Microsoft Office.

Company Overview

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

We're an award-winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter, more sustainable future. We're committed to driving down emissions by getting people into newer, more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement, offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So we will only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.