Turkish Speaking Inbound Customer Service Advisor

MTrec Ltd; Newcastle upon Tyne; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A market leading client in customer service is seeking a motivated Customer Service Advisor fluent in Turkish. The role involves handling customer inquiries through inbound calls and email. Candidates should have prior customer service experience and a positive attitude. The position is remote/hybrid, situated just south of Newcastle City Centre, with excellent transport links.

Benefits

Training and development opportunities

Friendly team environment

Progression opportunities

Easily accessible offices

Qualifications

• Fluent or professional level Turkish is essential.
• Previous experience in customer service is required.
• Must possess a positive and motivated attitude toward work.

Responsibilities

• Taking inbound customer service calls.
• Handling a variety of administration tasks.
• Providing great customer experience for Turkish customers via email and telephone.

Skills

Fluent Turkish

Customer service experience

Positive attitude

Motivated

Customer focused

Job description

Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry

• Incredibly friendly team working environment

• Training and Development opportunities

• Easily Accessible offices.

• Great progression opportunities!

The Company You’ll Work for

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing

• Taking inbound customer service calls.

• Handling a range of administration tasks.

• Delivering a great customer experience for Turkish based customers both via email and on the telephone

• First contact resolution of customers and client’s queries, requests, orders and complaints

• Provide support to the team.

• The role will be working Monday to Friday 9am – 5pm.

The Person

• Fluent or Professional level Turkish is essential

• Previous experience customer service experience.

• Positive and motivated attitude to work

• Desire to succeed and develop

• Customer focused and attentive