Trust & Safety Specialist (Arabic Speaker)

Snap Inc.; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the City of London is seeking an Arabic-speaking Trust & Safety Specialist to enhance user experience and support community safety. The ideal candidate will proactively handle sensitive content and improve workflows while working a flexible schedule, including weekends. Join a dedicated team committed to user support and safety.

Qualifications

• Proficiency in Arabic language required.
• Must handle sensitive content tactfully.
• Experience in community support preferred.

Responsibilities

• Develop support resources for users.
• Track and escalate community issues.
• Provide support to users around the clock.

Skills

Arabic proficiency

Ability to remain calm under pressure

Problem-solving skills

Willingness to handle sensitive issues

Job description

Snap Inc (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat (https://www.snapchat.com/) , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio (https://ar.snap.com/lens-studio) , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles (https://www.spectacles.com/) .

We’re looking for an Arabic-speaking Trust & Safety Specialist to join Team Snapchat! We’re looking for someone who is able to keep a cool head under pressure, and is excited about improving workflows and proactively seeking ways to enhance the Snapchat experience. From developing support resources to tracking and escalating community issues, we’re looking for a utility player who is eager to help our community, keep Snapchatters safe, and isn’t afraid to roll up their sleeves and support wherever needed.

Due to the nature of Trust & Safety work, you should be willing and able to work with sensitive issues and content that may be considered offensive or disturbing. Our team has carefully devised measures and support in place to ensure wellness for all our team members.

Given that Trust and Safety work never stops, we are part of a global team that provides support to our users at all times. This role may be required to have a standing schedule that includes a weekend day.