Trust and Safety Advisor

ZipRecruiter; Oxford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global travel tech company in Oxford is seeking a detail-oriented Trust & Safety Advisor to support the team in validating suppliers and listings. The role requires strong problem-solving and communication skills. In this hybrid position, you will engage in fraud prevention without being a customer service representative. Competitive hourly rate with performance-based increases.

Qualifications

• Excellent attention to detail & problem-solving skills.
• Strong written/verbal communication.
• Calm under pressure and self-motivated.

Responsibilities

• Validate new listings and suppliers.
• Investigate suspicious bookings or suppliers.
• Assess fraud risk and make evidence-based decisions.
• Communicate with customers to resolve validation issues.
• Contribute ideas to improve processes.

Skills

Attention to detail

Problem-solving skills

Strong communication

Confidence with PC & Microsoft Office

Calm under pressure

Job description

Overview

Trust & Safety Advisor – Oxford – Hybrid (2 days office, 3 days home)

Full-time | 12-month contract | £13/hr (increasing to £14 after 3 months depending on performance)

Start ASAP | Includes 2 weekends/month

A leading global travel tech company is seeking a detail-oriented Trust & Safety Advisor to join their Oxford team.

About the Role

Support the Trust & Safety team in verifying travel experience suppliers and holiday rental listings. Your main focus will be running validation checks to ensure customer safety and prevent fraud. While this role includes some customer interaction (via phone/email), it is not a customer service role.

Key Responsibilities

• Validate new listings and suppliers
• Investigate suspicious bookings or suppliers
• Assess fraud risk and make evidence-based decisions
• Communicate with customers to resolve validation issues
• Contribute ideas to improve processes

What You'll Need

• Excellent attention to detail & problem-solving skills
• Strong written/verbal communication
• Confident with PC & Microsoft Office
• Calm under pressure, self-motivated
• Experience in customer service or fraud prevention is a plus
• A second language (e.g., Spanish, French, German) is a bonus but not a must