Trip Support Coordinator

Destinytravel; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel service provider is seeking a Trip Support Coordinator to assist travelers from planning through to their return. This fully remote role emphasizes excellent communication and customer service skills, helping clients navigate travel arrangements and ensuring a smooth experience. Key responsibilities include responding to inquiries, managing itinerary changes, and providing necessary travel information. Ideal candidates should possess attention to detail, organizational skills, and a passion for travel.

Benefits

Flexible scheduling

Access to travel perks and discounts

Ongoing training and support

Qualifications

• Customer service experience in travel or hospitality preferred.
• Ability to communicate professionally through various channels.
• Strong organizational skills are essential.

Responsibilities

• Respond to inquiries via email, phone, and messaging apps.
• Assist clients with itinerary changes and travel-related questions.
• Provide accurate destination information and guidance.
• Confirm travel details and gather feedback after trips.
• Resolve concerns with empathy and timely communication.

Skills

Excellent written and verbal communication skills

Customer service experience (preferred)

Attention to detail

Strong organizational habits

Comfortable learning new digital tools

Genuine passion for travel

Job description

As a Trip Support Coordinator, you will play an important role in guiding travelers from the moment they begin planning to the moment they return home. Your purpose is to make each experience smooth, enjoyable, and stress‑free by assisting with arrangements, answering questions, providing updates, and helping clients feel prepared every step of the way. You will work closely with travelers to understand their preferences and offer options that fit their needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create meaningful memories through carefully organized vacations.

Key Responsibilities

• Respond to inquiries through email, phone, and messaging apps with professionalism and clarity.
• Assist clients with itinerary changes, cancellations, and travel‑related questions.
• Provide accurate destination information, requirements, and documentation guidance.
• Confirm travel details, follow up before and after trips, and gather feedback.
• Resolve concerns with empathy, respect, and timely communication.

Benefits

• Fully remote work with flexible scheduling.
• Access to travel perks and industry‑exclusive discounts.
• Supportive team with ongoing training.
• Opportunity to build strong traveler relationships.

What We’re Looking For

• Excellent written and verbal communication skills.
• Customer service experience—travel or hospitality preferred but not required.
• Attention to detail and strong organizational habits.
• Comfortable learning new digital tools and systems.
• Genuine passion for travel and helping others.