Treatment Scheduler

NHS; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A prominent NHS healthcare provider is seeking an experienced administrator to manage patient scheduling for chemotherapy and other treatments. The ideal candidate will have prior NHS reception experience and excellent organisational skills. Responsibilities include liaising with clinical teams, managing appointments, and ensuring effective communication with patients. This role demands a high standard of professionalism and attention to detail.

Qualifications

• Minimum of 1 year of recent experience in a reception or coordinator role within the NHS.
• Knowledge of waiting list management and electronic booking management is desirable.

Responsibilities

• Schedule patients for chemotherapy and other treatments.
• Communicate effectively with patients and clinical staff.
• Organise appointments and cancellations efficiently.

Skills

Prioritisation

Working under pressure

Problem-solving

Attention to detail

Team collaboration

Communication skills

Education

English GCSE Grade 4 / C or above

NVQ Level 3 Business Admin qualification

ECDL or equivalent

NVQ Level 2 Customer Care or equivalent

Job description

Overview

To provide a high-quality booking/administrative service to enable the timely scheduling of chemotherapy and supportive treatment for our patients, using Trust electronic booking systems. To ensure that patient booking reflects the patient pathway management and meets Trust performance objectives for outpatients. To support a high quality, safe and compassionate healthcare service, with staff acting as role models to demonstrate the Trust's values and behaviours.

Main duties

To schedule patients for chemotherapy and other non-SACT treatments and procedures, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets. This will be achieved by working in partnership with Consultants, Secretaries and Nurses to ensure clinics are utilised to optimum levels, and to provide performance data as requested.

To be responsible for booking, monitoring and organising appointments and cancellations via the electronic booking system for the Sandra Chapman Centre for outpatient treatment, and Ward 17 for inpatient treatments. Liaising with Secretaries and Consultants to ensure booking requests and cancellations are processed within the required timescales and to report capacity pressures to both clinical teams and operational management.

To communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacy and departments within the James Paget Hospital to ensure the smooth running of appointments. To be a role model for the Trust's values by providing a friendly and efficient service for patients and service user enquiries via telephone and face to face.

Job responsibilities (full overview)

To schedule patients for chemotherapy and other non-SACT treatments and procedures, ensuring appropriate appointments are booked for each patient, complying with Cancer Waiting Times targets. This will be achieved by working with Consultants, Secretaries and Nurses to ensure clinics are utilised to optimum levels, and to provide performance data as requested.

To communicate efficiently and effectively with patients, nursing staff, clinicians, pharmacy and departments within the James Paget Hospital to ensure the smooth running of appointments. To be a role model for the Trusts values by always providing a friendly and efficient service for patients and service user enquiries received via telephone and face to face.

To be responsible for booking, monitoring and organising appointments and cancellations via the electronic booking system for the Sandra Chapman Centre for outpatient treatment, and Ward 17 for inpatient treatments. Liaising with Secretaries and Consultants to ensure booking requests and cancellations are processed within the required timescales and report any capacity pressures to both the clinical teams and operational management. Please see the Job Description and Person Specification for a full overview.

Person Specification

Essential

Education & Qualifications

• English GCSE Grade 4 / C or above (or equivalent)
• Good general standard of literacy and numeracy
• NVQ Level 3 Business Admin qualification or equivalent experience
• ECDL or equivalent
• NVQ Level 2 Customer Care or equivalent

Knowledge & Experience

• Minimum of 1 year of recent experience in a reception or coordinator role within the NHS

Desirable

• Knowledge of waiting list management
• Knowledge of electronic booking management

Skills & Knowledge

• Ability to prioritise
• Able to work under pressure
• Ability to identify and solve problems
• Accuracy and attention to detail
• Knowledge of Trust procedures and policies
• Knowledge of NHS targets
• Able to understand and analyse waiting list data accurately and identify problems
• Knowledge of RTT pathways
• Able to work as a team, and also work independently using own initiative
• Supportive of colleagues
• Able to remain professional at all times
• Display a positive approach to organisational change
• Ability and willingness to teach others
• Polite and sympathetic telephone manner
• Excellent communication skills
• Reliable

Other

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a disclosure check will be required.

Employer details
James Paget University Hospitals NHS Foundation Trust
Lowestoft Road, Gorleston-On-Sea, Great Yarmouth, NR31 6LA