Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Prestige Travel Agency by Mich; Remote; GBP 30,000 - 50,000; Full time

Job summary

A luxury travel agency seeks a Luxury Travel Consultant to enhance client travel experiences. The role is fully remote, focusing on client inquiries, bookings, and maintaining satisfaction. Ideal candidates are detail-oriented and have a passion for travel and strong customer service skills. The position offers flexible scheduling, travel perks, and a supportive team culture. Join this agency dedicated to exceptional service for discerning travelers.

Benefits

100% remote work environment

Flexible scheduling options

Access to travel perks

Qualifications

• Experience in luxury or leisure travel is preferred.
• Must be detail-oriented and possess strong customer service skills.
• Ability to learn new booking platforms and systems.

Responsibilities

• Respond promptly to client inquiries.
• Assist with travel bookings and special requests.
• Provide timely information on travel policies.
• Confirm itineraries for client satisfaction.
• Follow up with clients before and after travel.
• Address client concerns with professionalism.
• Maintain documentation in booking systems.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized

Comfortable using technology

Reliable and proactive

Interest in travel

Job description

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.