Travel Counselor

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading travel service company is seeking a Travel Counselor to provide exceptional support to clients. The role involves delivering a remarkable travel experience, leveraging expertise in international travel arrangements, and contributing to company profitability. Candidates should be fluent in English, with additional languages being an asset. Previous experience in the travel industry is desirable, alongside strong communication and customer service skills. This position is located in Glasgow, Scotland.

Qualifications

• Experience in a similar position or customer service center is a plus.
• Proven ability to create multi-segment international travel arrangements.
• Knowledge of international travel requirements such as visas and immunisation.

Responsibilities

• Deliver excellent service to travellers and travel arrangers.
• Build trust and credibility with clients through effective problem-solving.
• Sell commercial products that contribute to company profitability.

Skills

Customer focused and service oriented

Excellent communication skills

Experience in the travel industry

English fluent: written and verbal

Ability to handle multi-cultural clientele

Tools

Galileo

Job description

Job Description - Travel Counselor (180000QM)

Travel Counselor - 180000QM )

Join our team as aBusiness Travel Consultantand help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to“Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

Requirements:

You delight the traveller/travel arranger

• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
• Connect with the caller to build trust and credibility even if the person is unknown.
• Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.

You build CWT’s commercial value

• Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
• Remain current on value we provide to each customer.
• Adapt and change as requirements of the business change.

You strengthen the CWT brand

• Represent the CWT brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

Qualifications

AtCWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Qualifications

• Experience in the travel industry in a similar position or in a customer service centre (nice to have)
• English fluent: written and verbal
• Additional languages: German, Dutch, French, Spanish, Italian – will be a big asset!
• Knowledge of GDS (preferably Galileo)
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learn
• Influence and diplomacy
• Proficiency in technology to research options and to complete process requirements

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