Travel Claims Handler

Davies Group; Rusper; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in the UK is seeking experienced Travel Claims Handlers for a 6-month contract. The role involves managing travel insurance claims with empathy and efficiency, concluding about 15 claims daily. Candidates should have strong communication skills and a customer-centric approach. This hybrid position requires 1 day per week in the office, offering a day rate of £180. Apply today if you're looking for an exciting contract role!

Qualifications

• Experience handling travel insurance claims is essential.
• Ability to build trust quickly with customers.
• Organized and able to manage workflows effectively.

Responsibilities

• Handle travel insurance claims from start to finish.
• Conclude around 15 claims per day.
• Record all claim details and ensure compliance.

Skills

Travel insurance claims handling experience

Strong communication skills

Customer service skills

Organizational skills

Ability to manage workloads

Resilience in fast-paced settings

Job description

Overview

Contract Claims Handlers – Travel Insurance

We are recruiting a team of 10 experienced Travel Claims Handlers to support a leading insurance provider on a 6-month contract. This is an excellent opportunity for professionals with travel insurance claims experience to join a fast-paced, customer-focused environment.

Details

• Start date: ASAP
• Contract length: 6 months
• Day rate: £180 per day (Inside IR35, via umbrella company)
• Location: Hybrid – 1 day per week in either London or Horsham office

What You’ll Be Doing

• Handling travel insurance claims from start to finish, ensuring each case is managed with empathy, efficiency, and professionalism.
• Concluding around 15 claims per day, balancing quality outcomes with daily performance targets.
• Engaging with customers in a personable, customer-centric way – having real conversations, not scripts.
• Accurately recording all claim details and ensuring compliance with company processes and regulatory requirements.

What We’re Looking For

• Travel insurance claims handling experience – essential.
• Strong communication and customer service skills, with the ability to build trust and rapport quickly.
• Organised and target-driven, with the ability to manage workloads effectively.
• A collaborative and positive approach, with resilience in a fast-paced setting.

If you’re an experienced Travel Insurance Claims Handler seeking a contract role, we’d love to hear from you.

Apply today to be part of this exciting project!