Travel Claims Handler

CPS Group; Cardiff; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Cardiff is seeking a detail-oriented Travel Claims Handler to manage insurance claims. You will ensure customers receive a fair and timely service while working within a collaborative team. The ideal candidate has experience in travel claims, strong communication skills, and the ability to work in a fast-paced environment. This role offers a competitive salary, hybrid working arrangement, and numerous benefits including 33 days holiday and professional development opportunities.

Benefits

33 days holiday

Hybrid working

Pension scheme

Discounted gym membership

Healthcare cash plan

Professional training opportunities

Qualifications

• Experience managing travel insurance claims from start to finish.
• Ability to negotiate fair outcomes while maintaining excellent service.
• Comfortable working in a fast-paced environment with deadlines.

Responsibilities

• Proactively handle travel insurance claims from notification to closure.
• Assess indemnity, liability, and negotiate settlements.
• Provide empathetic communication throughout the claims process.

Skills

Experience in a travel insurance claims environment

Strong communication and negotiation skills

Analytical mindset

Organised and self-motivated

Ability to work to deadlines

Job description

Cardiff – Hybrid. Salary: From £24,500 (depending on experience).

We’re looking for a detail-oriented and customer-focused Travel Claims Handler to join one of our clients’ growing insurance teams. In this role, you’ll take ownership of travel insurance claims from start to finish, ensuring customers receive a fair, timely, and supportive experience.

This is an excellent opportunity to work as part of a collaborative, forward-thinking organisation that values fresh ideas, continuous improvement, and delivering exceptional service to customers across the globe. If you have experience in travel claims and are looking for a role where you can truly make an impact, this could be your next move.

What You’ll Do

Managing Claims Caseload

• Proactively handle an allocation of travel insurance claims from notification through to closure.
• Assess indemnity, liability, and settlement in line with policy terms.
• Negotiate fair outcomes while maintaining excellent service standards.

Fraud & Risk Awareness

• Identify potential fraud indicators and refer as appropriate.
• Spot recovery opportunities to support business efficiency.

Supporting Operational Excellence

• Work closely with the Claims Team Leader to support day-to-day operations.
• Ensure service levels, compliance requirements, and quality standards are consistently achieved.
• Contribute ideas to enhance processes and improve customer experience.

Customer Service & Communication

• Provide clear, empathetic communication to customers throughout the claims process.
• Build effective working relationships with colleagues, third parties, and suppliers.

What We’re Looking For

• Experience in a travel insurance claims environment.
• Strong communication and negotiation skills, with the ability to build positive relationships.
• Analytical mindset with the ability to interpret data and spot trends.
• Organised and self-motivated, able to work effectively as part of a team.
• Comfortable working to deadlines in a fast-paced environment.

What’s on Offer

• Salary from £24,500 (DOE) with annual reviews.
• 33 days holiday (including bank holidays), rising with service.
• Option to buy or sell up to 5 additional days of leave.
• Hybrid working (2–3 days in Cardiff office, remainder remote).
• Pension scheme.
• Discounted gym membership & cycle-to-work scheme.
• Employee Assistance Programme.
• Healthcare cash plan and dental cover (optional).
• Equipment provided for both home and office working.
• Professional training and development opportunities.
• Regular social events (optional).

A great chance to join a progressive organisation where your input is valued and your career growth is supported.