Travel Aftersales Executive - Birmingham / Hybrid

Succeed Recruitment; Birmingham; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading travel service provider is seeking a Travel Aftersales Executive based in Birmingham. This hybrid role focuses on providing exceptional pre and post-sale services while managing customer requests through effective communication with suppliers and the operations team. The ideal candidate will have previous customer service experience in the travel sector, demonstrating excellent communication and problem-solving skills. The position offers a salary of £25,000 plus a range of excellent benefits.

Benefits

Excellent industry benefits

Monday to Friday work schedule

Day off for weekend shifts

Qualifications

• Experience in customer service or aftersales in the travel industry.
• Strong customer service and communication skills.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Answer incoming customer phone calls and emails.
• Input data into the reservation system.
• Liaise with suppliers to fulfill customer requests.
• Work with operations team on customer requests.
• Adopt company policies to resolve customer issues.
• Meet personal and departmental targets.

Skills

Previous customer service and/or aftersales experience in travel sector

Customer-focused approach

Ability to build rapport with diverse customers

Problem-solving skills

Ability to work under pressure

Excellent written and verbal communication

Strong organization & time management skills

Attention to detail & high numeracy skills

Job description

Travel Aftersales Executive - Birmingham / Hybrid

Salary and benefits £25,000 plus excellent benefits Contract length Permanent, Full time Locations West Midlands, Birmingham

We have a brand new and fantastic opportunity for a customer focused, travel industry professional to join the Aftersales team of a premium tour operator in Birmingham. This is a key role in contributing to the smooth-running of the Aftersales & Operations department with specific responsibility for providing an exemplary pre and post-sale service to our client's customers and maintaining professional working relationships with their supplier partners.

Previous travel industry experience is essential for this position, along with a strong commitment to delivering the highest level of customer service with every call and email. In return, our client can offer a Mon - Fri 9am - 5.30pm working week, with two Saturdays per month (you'll get a day off in the week) and a starting salary of £25k, plus excellent industry benefits.

Please note - this is a hybrid role, with Tuesdays and Thursdays based in our client's beautiful, centrally located Birmingham office.

If this role is of interest to you, please apply online.

Role of Travel Aftersales Executive :

• Answer incoming customer phone calls and emails and take appropriate action
• Input data into the reservation system platform to keep each existing customer record updated
• Liaise with suppliers to fulfil the customer request – e.g. flight seats, airport assistance
• Work with the Operations team to fulfil customer requests – e.g. extra hotel nights, dietary requirements
• Adopt company policies to resolve customer service issues, post and pre-sale
• Any other duties that the company requires relating to the operational running of the business
• Deliver on personal, departmental and company targets as set-out by Operations Manager

Skills required for the role :

• Previous customer service and / or aftersales experience gained within the travel sector
• A customer focused approach and the drive to exceed the customers’ expectations
• Ability to build rapport with a diverse range of customers
• Problem solving skills and ability to use initiative to resolve issues
• Ability to work under pressure to deadlines and handle multiple ongoing tasks
• Excellent written and verbal communication skills
• Strong organisation & time management skills
• Attention to detail & high numeracy skills

If you’re interested in learning more about this Travel Aftersales Executive role, please press the apply online button now!