Transport Service Lead - Customer Experience & Ops

Veolia; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services company in Derby seeks a Senior Service Coordinator to ensure high-quality service delivery in transport logistics. The role involves managing day-to-day operations, communicating with customers, and ensuring compliance in a dynamic environment. Previous customer-centric experience and strong communication skills are essential. Join us to make a meaningful impact and develop a rewarding career with attractive benefits.

Benefits

Annual performance bonus

25 days of annual leave

Access to pension scheme

Paid volunteer day

Ongoing training opportunities

Qualifications

• Experience in a customer-centric environment.
• Strong understanding of transport compliance and WTD.
• Excellent communication skills across all levels.

Responsibilities

• Assist the Operations Manager with service delivery.
• Manage day-to-day service delivery and work allocation.
• Communicate with customers and maintain driver contact.

Skills

Customer-focused experience

Transport compliance knowledge

Communication skills

Logistics/transport experience

Transport CPC

Job description

A leading environmental services company in Derby seeks a Senior Service Coordinator to ensure high-quality service delivery in transport logistics. The role involves managing day-to-day operations, communicating with customers, and ensuring compliance in a dynamic environment. Previous customer-centric experience and strong communication skills are essential. Join us to make a meaningful impact and develop a rewarding career with attractive benefits.