Transport Administrator (Palletforce)

Simarco International Ltd; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics provider in Stoke-on-Trent is seeking a highly organised Transport Administrator to join their Palletforce Transport Operations team. The ideal candidate will have experience in transport administration, excellent customer service skills, and a strong knowledge of driver regulations. Key responsibilities include planning consignments, documentation, and liaising with drivers. Competitive salary and benefits package offered.

Benefits

Highly competitive salary

25 days annual leave plus 8 bank holidays

Company Pension Scheme

Discount platform

Full training and support

Cycle to work scheme

Learning Management System for continuous learning

Mental health forum

Rewards & recognition program

Qualifications

• Proven experience in a transport administration role.
• Strong knowledge of driver hours and Working Time Directive regulations.
• Excellent customer service and communication skills.
• Ability to manage a busy workload and prioritise effectively.
• Strong IT skills with the ability to pick up new systems quickly.
• A team player who can work independently when needed.

Responsibilities

• Plan and allocate consignments and collections for the local fleet.
• Produce vehicle and load manifests and prepare customer paperwork.
• Liaise with drivers to coordinate returns to the depot.
• Act as the main point of contact for depots and drivers.
• Provide excellent customer service support.
• Assist with fleet headcount management.
• React promptly to operational issues during the day.

Skills

Transport administration experience

Customer service skills

Knowledge of driver hours regulations

Strong IT skills

Education

GCSE in Maths and English

Job description

Overview

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Are you a highly organised and proactive individual with experience in transport administration? We are currently seeking a Transport Administrator to join our dynamic Palletforce Transport Operations team. This is a fantastic opportunity to play a key role in the day-to-day coordination and efficiency of our transport network, where you will play a vital role in ensuring smooth warehouse operations and top-tier customer service.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success.

The Simarco Culture and values: Communication : Innovation : Accountability : Integrity

Key duties & Responsibilities

• As a Transport Administrator, you will be responsible for planning and allocating Pallet Network consignments and collections, ensuring maximum efficiency and compliance. You will support our drivers and warehouse teams with accurate documentation and serve as a key point of contact between depots and customers.
• Plan and allocate consignments and collections for the local Palletforce fleet, optimising vehicle usage and route efficiency.
• Produce vehicle and load manifests, ensuring all customer paperwork is accurately prepared and delivered to the warehouse and drivers.
• Liaise with drivers to coordinate returns to the depot and ensure smooth handovers.
• Act as the main point of contact for Pallet Network depots and drivers, handling calls and email queries with professionalism and efficiency.
• Provide excellent customer service support to both internal teams and external depots.
• Assist the Line Manager with fleet headcount management and provide additional resources when required.
• React promptly to any operational issues or emergencies that arise during the day.
• Support any additional tasks as required by the Line Manager or a Company Director.

Requirements

• Proven experience in a transport administration role
• Strong knowledge of driver hours and Working Time Directive regulations
• Excellent customer service and communication skills
• Ability to manage a busy workload and prioritise effectively
• Strong IT skills with the ability to pick up new systems quickly
• Recognised pass rate for GCSE in Maths and English
• A team player who can also work independently when needed

Other information

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform – including top retailers
• Full training and support
• Cycle to work scheme
• Regular engagement initiative including treat days
• Learning Management System for continuous learning
• Mental health forum in place to support wellbeing
• Simarco Stars – rewards & recognition

Interested?

Apply today and take the next step in your transport and logistics career with us.