Transformation Manager

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Transformation Manager in Claims to lead projects that enhance operational efficiency and improve customer experience. The ideal candidate will have a robust background in Lean Six Sigma and Agile methodologies, exceptional stakeholder management skills, and proven experience in delivering transformation initiatives. This role offers flexible hybrid working and a competitive benefits package.

Benefits

Flexible working

Competitive bonus scheme

Private medical insurance

Life assurance

Mental wellbeing programme

27 days annual leave plus bank holidays

Qualifications

• Substantial experience in a transformational leadership role.
• Proven background in identifying transformation opportunities.
• Exceptional stakeholder management capability.

Responsibilities

• Leading and managing end to end transformation projects.
• Conducting detailed analysis of business operations.
• Mobilising and managing a delivery team.

Skills

Transformation leadership

Lean Six Sigma

Agile

Stakeholder management

Job description

As one of our Transformation Managers in Claims, you will lead the delivery of strategic and high impact projects or programmes for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience. By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.

Responsibilities

• Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria
• Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions
• Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit
• Creating, communicating and aligning across functional delivery plans between teams - bringing together all technical and process/other operational changes
• Seeking opportunities for intelligent design, including automation and decisioning via straight through processing
• Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term
• Proven background and experience in identifying transformation opportunities and delivering through to implementation
• Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation

Qualifications

• Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential
• Proven background and experience in identifying transformation opportunities and delivering through to implementation
• Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation

Benefits

• Flexible working – we champion a flexible hybrid working approach
• Competitive bonus scheme – all colleagues are eligible for our annual performance bonus
• Private medical insurance (PMI) for you as a Band 4 colleague
• Life assurance (4x salary) with income protection and matched pension contributions up to 10%
• Mental wellbeing programme, including Thrive app and 24/7 support
• 27 days annual leave + bank holidays, with the option to buy or sell one week
• Additional benefits such as discounts, health plans, cycle to work, tech schemes and more