Transactions Manager OTC

McBride; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

An international FMCG business in Manchester is seeking a motivated individual for a full-time role focusing on managing Order To Cash processes. The ideal candidate will have extensive leadership experience, strong credit management skills, and the ability to build robust relationships with customers. This position offers an excellent opportunity for professional growth within a dynamic environment.

Qualifications

• Proven experience in leadership within a Shared Service environment, preferably in FMCG.
• Strong knowledge of end to end OTC activities including billing, collections, and cash application.
• Good awareness of statutory regulations affecting processes in the functional area.

Responsibilities

• Lead and develop the Transactions Specialists and Associates for KPI improvements.
• Manage OTC processes in line with Credit Policy.
• Build relationships with customers for debt collection.

Skills

Leadership Experience

Credit Management

Customer Service

Relationship Building

SAP Experience

Tools

SAP 4 / Hannah

Job description

If you are ambitious self-motivated hardworking and a team player and interested in growing your career with an International FMCG business please read through our job opportunity.

Key Responsibilities

• Lead mentor and develop the Transactions Specialists and Associates and through them the initiatives with our customers to drive the Transactional Finance KPIs and process improvements within Order To Cash as per benchmarks agreed with the Head of Financial Shared Service Transactions
• Manages the OTC processes efficiently and effectively in line with Credit Policy ensuring bottlenecks are addressed and work appropriately balanced to reduce financial risk lower costs and enable continuous efficiency and operational excellence
• Build strong relationships with customers to ensure timely collection of debts
• Create and maintain solid partnership with commercial teams and divisional finance director manage periodic collaborative reviews of aged debt debt elevate and provide supporting information to highlight significant disputes or issues including non‑compliance to internal policies
• Periodic review of the Group Credit risk ensure in line with Group and divisions Financial Authority Matrices. Work closely with Treasury and FDs to control that is being followed
• Work closely with Cash and bank transactions team to manage customers in ID facility and ensure periodic reconciliations are performed
• Evaluate options to mitigate the bad debt risks whilst keeping cost effective i.e. negotiation with Credit insurance and Credit rating agencies
• Develop and manage adherence to Key Group Policies:
• Group Credit Policy including Customers Credit Limits and Payment terms approvals as per DOA
• Group Credit Insurance Policy
• Customers Bad debt / Doubtful debt provisions
• Credit Notes provisions
• Commercial agreements accruals and releases
• Identify areas of further standardisation and automation opportunities within OTC process including disputes management. Cash allocation Credit management and collections‑review requirements and ensure aligned with SAP 4 / Hannah functionalities to ensure compatibility
• Ensure adequate Controls are in place across OTC to mitigate Financial Operational Anti‑bribery Fraud and Reputational risks

Technical Competencies & Qualifications

• Proven experience of strong leadership skills with the ability to motivate others in a Shared Service environment preferably within FMCG
• Excellent relational skills building relationships resulting in strong relationships with internal customers / stakeholders who view them as a trusted partner
• Strong knowledge of end to end OTC activities and best practices including billing collections and cash application
• Credit Management experience including customers credit risks assessments and management of Receivables through Credit insurance
• SAP experience essential SAP 4 / Hannah preferrable
• Good awareness of all statutory legal and fiscal regulations which affect processes / policies in functional area (local and international)

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Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Required Experience: Manager