Training Quality Manager

National Skills Agency; Tyseley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A training and assessment provider in Tyseley is seeking a Quality Assurance Lead. Responsibilities include developing quality assurance processes, fostering continuous improvement, and driving innovation in training delivery. The ideal candidate has experience in quality assurance and excellent leadership skills. The role offers hybrid working with benefits such as private health insurance and performance-related bonuses.

Benefits

Bank holidays + 1 extra day off

Performance-related bonus

Private Health Insurance

Annual Leave Purchase Scheme

Qualifications

• Experience in developing and implementing quality assurance processes.
• Strong analytical skills to evaluate training quality.
• Ability to lead and mentor teams effectively.

Responsibilities

• Develop and maintain quality assurance processes.
• Embed a culture of continuous improvement.
• Drive innovation in training delivery.
• Lead and mentor IQAs and Assessors.
• Maintain relationships with stakeholders.

Job description

Overview

HYBRID, 3 DAYS IN OFFICE

Key Responsibilities

Quality Assurance

• Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
• Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
• Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
• Ensure IQA processes and outputs exceed stakeholder requirements.
• Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
• Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.

Continuous Improvement

• Embed a culture of continuous improvement across all training delivery.
• Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
• Lead quality improvement initiatives, introducing new processes, tools, and best practices.
• Gather insights from trainers, learners, and employers to drive enhancements.

Innovation in Training Delivery

• Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
• Stay informed on emerging trends and technologies to enhance delivery models.
• Collaborate with product development teams to embed innovative practices into course design.
• Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.

Leadership & Management

• Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
• Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
• Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
• Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.

Stakeholder Engagement

• Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
• Represent the organisation at industry forums, conferences, and events, promoting the organisation.

Benefits

• Bank holidays + 1 extra day off
• Performance-related bonus
• Private Health Insurance
• Annual Leave Purchase Scheme