Training Quality Manager

National Skills Agency; Birmingham; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A training and development organization is seeking a Quality Assurance professional to implement and maintain quality assurance processes. The role involves leading initiatives for continuous improvement, managing staff, and ensuring regulatory compliance. Candidates should have experience in training environments along with strong leadership and analytical skills. This position offers a hybrid work model, with 3 days in the office per week.

Benefits

Bank holidays + 1 extra day off

Performance-related bonus

Private Health Insurance

Annual Leave Purchase Scheme

Qualifications

• Experience managing quality assurance processes in a training environment.
• Proven ability to lead teams and drive continuous improvement.
• Strong analytical skills to evaluate learner outcomes.

Responsibilities

• Develop and maintain industry-leading quality assurance processes.
• Lead the development and implementation of the SAR & QIP.
• Drive innovation in training delivery through digital tools.

Skills

Quality assurance processes

Continuous improvement

Data analysis

Stakeholder engagement

Leadership

Job description

HYBRID, 3 DAYS IN OFFICE

Quality Assurance

• Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
• Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
• Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
• Ensure IQA processes and outputs exceed stakeholder requirements.
• Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
• Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.

Continuous Improvement

• Embed a culture of continuous improvement across all training delivery.
• Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
• Lead quality improvement initiatives, introducing new processes, tools, and best practices.
• Gather insights from trainers, learners, and employers to drive enhancements.

Innovation in Training Delivery

• Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
• Stay informed on emerging trends and technologies to enhance delivery models.
• Collaborate with product development teams to embed innovative practices into course design.
• Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.

Leadership & Management

• Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
• Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
• Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
• Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.

Stakeholder Engagement

• Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
• Represent the organisation at industry forums, conferences, and events, promoting

Benefits

• Bank holidays + 1 extra day off
• Performance-related bonus
• Private Health Insurance
• Annual Leave Purchase Scheme