Training Officer - Belvedere

Serco Group Plc; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading public service provider in London seeks a Training Officer to assist in developing and delivering training solutions for the Criminal Justice System. The ideal candidate will have excellent organizational skills, strong communication abilities, and a willingness to obtain relevant qualifications. This position offers a chance to make a meaningful impact and comes with benefits including a pension scheme and company car.

Benefits

Up to 6% contributory pension scheme

Company car

Discounts on various services

Supportive workplace culture

Qualifications

• Willingness to travel to various sites and overnight stays.
• Satisfactory employment references required.
• Security clearance checks and Home Office approval necessary.

Responsibilities

• Assist in the development and delivery of training solutions.
• Support Initial Training Courses and mandatory refreshers.
• Provide advice on training and development matters.
• Conduct training sessions to engage the audience.
• Complete training evaluation and knowledge gap checks.

Skills

Excellent organisation and planning skills

Confidence in communication

Creativity in developing training programs

Education

Level 3 award in education and training or willingness to work towards

Use of Force instructors' qualification or willingness to work towards

Job description

Overview

Here at Serco, we deliver a critical contribution to the Criminal Justice System by providing all court custody and escorting services across four regions and seven areas of England. We have a highly motivated and dedicated team of training officers, and an exciting opportunity has arisen to join this team as a Training Officer. The role will be part of the Prisoner Escorting and Custody Services (PECS) contract, operating across various sites and locations. Responsible for assisting in the development, creation, and delivery of comprehensive training solutions in accordance with and in support of all statutory, MOJ, company and department requirements. This will include supporting Initial Training Courses and mandatory refreshers, to drive standards within the operation. You will also provide advice and guidance to line managers on training and development matters as well as conducting training sessions to engage and inspire the audience, helping to maintain a motivated and skilled workforce to fulfil the needs of contractual requirements.

Responsibilities

• Assist in the development, creation and delivery of comprehensive training solutions in accordance with statutory, MOJ, company and department requirements.
• Support Initial Training Courses and mandatory refreshers to drive standards within the operation.
• Provide advice and guidance to line managers on training and development matters.
• Conduct training sessions to engage and inspire the audience, helping to maintain a motivated and skilled workforce to fulfil contractual requirements.
• Complete training evaluation and knowledge gap checks to ensure effectiveness and tangible learning benefits for colleagues.

Qualifications and Experience

• Excellent organisation and planning skills with attention to detail and accuracy.
• Creativity to identify, develop and deliver informative and appropriate training programmes, adapting delivery to different methodologies.
• Excellent and confident communication skills to foster positive professional relationships with internal colleagues and external stakeholders.
• Level 3 award in education and training, or willingness to work towards one.
• Use of Force instructors' qualification or willingness to work towards one.
• Full UK Driving Licence; willingness to travel to sites across the PECS and SJITT contract, which may include overnight stays.
• Security clearance checks and Home Office approval as part of the recruitment process; satisfactory employment references.
• Disability Confident – as applicable per policy.

Additional Information

• This role is exempt from the Rehabilitation of Offenders Act 1974.
• Meaningful and vital work: contributing to the development, creation and delivery of training programmes to enable and motivate the workforce.
• A world of opportunity: Serco’s contract is expanding to cover 104 courts and 16 vehicle bases.
• Great people: a supportive, varied and experienced team across bases.

What we can offer you

• Up to 6% contributory pension scheme
• Company car
• Serco benefits package
• Discounts including cinema, Merlin Entertainment and online shopping
• A safe and supportive culture
• The chance to make a positive difference to the prison and court systems
• A company committed to diversity and inclusion

About Serco

At Serco, not only is the nature of the work important, but everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 responsible for delivering essential public services worldwide in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.