Trainer - Customer Onsite Accounts

Hayley Dexis; West Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading training provider in the UK is seeking an enthusiastic Onsite Trainer to deliver training sessions both face-to-face and virtually. This role will support a structured training cycle focusing on enhancing product knowledge across various topics, including engineering and customer service. Candidates should have strong facilitation and communication skills while being technology savvy, ensuring effective training delivery. Opportunities for personal development and career growth are provided, along with a comprehensive benefits package including a competitive salary and annual leave.

Benefits

Attractive salary

Annual leave (23 days plus public holidays)

Training at Hayley Academy

Company pension

Life Assurance cover

Healthcare schemes

Wellness programmes

Uniform and PPE provided

Performance based bonus

Qualifications

• Passion for delivering training excellence.
• Good level of engineering consumables product knowledge.
• Technology savvy and comfortable troubleshooting tech issues.

Responsibilities

• Deliver training both face-to-face and virtually.
• Engage audience with high energy and adaptability.
• Support the training cycle for various topic areas.

Skills

Facilitation skills

Excellent communication skills

Technology proficiency

Systems experience (Sxe, Vipo, Smart Time)

Content creation

Tools

Microsoft Office

SXE

VIPO

Smart Time

Job description

About the Onsite Trainer role

This is a brand-new role, put in place to deliver training to our on-site contracts across the UK.

The aim is to demonstrate commitment to excellence and having a structured training programme in place elevates us as a partner of choice for our customers.

The Onsite Trainer will deliver training both face to face and virtually and will draw on existing product and systems knowledge.

A training cycle will typically last 6 months and incorporate a range of topic areas to include; site induction, systems training and product training over three cycles incorporating (but not limited to); bearings, transmissions, fluid power, seals, drives, pumps, lubricants, fasteners, PPE and tools.

Other training areas will consist of customer service training, stakeholder engagement, stock & inventory management, continuous improvement, the procurement process, MRO and KPI tracking.

You’ll be drawing in expertise from around the business to help deliver some of these topic areas.

This is an excellent opportunity to play a key part in achieving and consolidating growth for Hayley Dexis.

About You

First and foremost, you’ll have a passion for delivering training excellence. You’ll ideally have a good level of engineering consumables product and ERP related systems knowledge although not essential.

You’ll have good presence, high energy and be highly adaptable; engaging your audience is key and adapting your style is big strength for any training role!

Your passion and positivity will shine through and motivate other when you are delivering training, having the ability to articulate the benefits to the end customer.

The best thing about the role is that we have never had this position before, so this is your opportunity to make it your own and drive your own learning journey. There will be support to help you along the way however, we are looking for confident communicators with high emotional intelligence and a passion for learning.

Finally, you will be technology savvy and will have no problem working with the Microsoft Office suits of products. You’ll also be comfortable trouble shooting technology during sessions.

What we’re looking for in our Onsite Trainer

Core Skills

• Systems experience desirable i.e. Sxe, Vipo, Smart Time
• Good level of product knowledge desirable can be taught.
• Content creation and session design support can be provided.

• Facilitation skills able to guide and steer discussions.
• Excellent communication skills a confident communicator who can build rapport with delegates.
• Technology Proficiency
  • Comfortable using our internal systems for example, SXE, VIPO, Smart Time etc. This can be taught.
  • Proficient in all MS packages.
  • Can troubleshoot basic tech issues during sessions.

Working hours & Arrangements;

40 hours per week Monday to Friday.

This role requires national travel with overnight stays. When not travelling the role will be based at Halesowen HQ.

What you ll get in return

• Attractive salary to commensurate experience.
• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• Training provided through our own Hayley Academy.
• Company pension (if eligible).
• Life Assurance cover (x2 salary).
• Invitation to healthcare schemes.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities and career prospects available.
• Performance based discretionary bonus

The recruitment process.

Adverts will close on Sunday 18th January however, we will be assessing applications continually throughout that window.

• Initial Screening Ongoing throughout advertising window.
• Teams / Video Interview
• Face to face final stage interview

Interviews will be held at our Halesowen offices.

Candidates selected for final stage interview will be asked to prepare for an interview focused on skills, knowledge, experience and motivations.

Candidates may also be given a presentation task.

Finally

We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed)

We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.

Please inform our careers team if you require any adjustments throughout the recruitment process.

Don t miss out on this fantastic opportunity to join the team at Hayley Group please click apply now to become our Onsite Trainer - we'd love to hear from you!