Trainer

The City Recruiter; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading law firm in Manchester is seeking an Operational Training Coordinator to develop and implement training programs that enhance team performance. This role is designed for individuals passionate about learning and operational improvement, providing a chance to influence training delivery and business growth. The ideal candidate will enjoy benefits such as employee recognition awards, office treats, well-being support, and company social events. Immediate interviews are available, with a start date tailored to your availability.

Benefits

Employee of the month awards

Lunches and treats provided

Day off for your birthday

Free wellbeing and mental health support

Paid company social events

Qualifications

• Experience in training, coaching, and operational support.
• Proven skills in developing training materials and plans.
• Ability to manage multiple priorities effectively.

Responsibilities

• Assist phone-based agents and prioritize workload to meet KPIs.
• Design and deliver training sessions for the team.
• Create, manage, and update training calendars and materials.
• Provide hands-on coaching and support to team members.
• Identify training needs and coordinate external training opportunities.

Skills

Training and coaching

Workload prioritization

KPI management

Operational development

Team collaboration

Job description

Hours: Office based | 9AM - 5PM Monday - Friday

We are excited to introduce a newly created Operational Training Coordinator role — a fantastic opportunity for someone who is passionate about learning, development, and driving continuous operational improvement.

This role is ideal for an individual who thrives on supporting others to perform at their best, embedding positive change, and shaping how teams deliver outstanding service. You’ll play a key part in the delivery of operational development initiatives and projects, helping to evolve an efficient and forward-thinking repair process that truly stands apart.

We are a law firm specialising in helping customers who have been in motor accidents, with our agents taking them through a claims & repair process on our network repairer side.

What You’ll Be Doing:

• Working in our busy contact centre assisting all our phone based agents
• Owning and prioritising your workload to meet KPIs
• Working closely with the management team to identify training needs across
• Creating tailored individual training plans to support exceptional service delivery
• Taking ownership of coaching, training, and ongoing team support
• Designing and managing the operational training calendar, including internal and external training
• Keeping all training and new starter materials engaging, relevant, and up to date
• Providing hands‑on, side‑by‑side coaching to team members
• Designing and delivering regular training sessions for the wider team
• Delivering comprehensive training for new starters and supporting them through their probationary period
• Partnering with leadership to deliver audit feedback and improvement actions
• Identifying and coordinating external training opportunities and industry visits
• Supporting and delivering new business rollouts
• Creating and managing quarterly competency testing, with follow‑up plans
• Working closely with operations leadership and project teams to test and sign off new developments before rollout
• Creating knowledge aids to improve repair understanding across the wider business

Why Join Us?

This is a rare opportunity to shape a brand-new role, influence how training is delivered, and play a pivotal part in the ongoing growth and development of the business. If you’re motivated by change, collaboration, and making a real impact, this role offers both challenge and progression.

We offer a benefits package that includes:

• Employee of the month awards
• Lunches and treats provided in the office
• Day off for your birthday plus a gift
• Free access to wellbeing and mental health support
• Company social events all paid for (including overnight stays)
• Your child’s first day of school off work
• Trips to the races, golf dances, food and drink outings etc.
• Long service bonus
• End of year awards evening for the entire business
• Extra holidays given throughout the year for great attendance

Immediate interviews available before the Christmas break, start date tailored around you.

Please apply now to be considered for the role.