Trainee Technical Support Assistant

Premier Placement Services; Stafford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A well-established company in the plumbing and heating industry is seeking a Technical Support Assistant. Ideal for recent college leavers or apprentices, this role offers full training and opportunities for further studies. Responsibilities include providing technical support, assisting with product warranty claims, and participating in product development testing. Candidates should have a relevant technical qualification and good communication skills. This is a great opportunity to start a career in the engineering field.

Qualifications

• Recent college leaver or apprentice with a qualification in a technical subject.
• Full training will be provided.
• Interest in engineering subjects is required.

Responsibilities

• Provide technical support and customer service.
• Support product warranty claims by inspections.
• Process customer requests efficiently.
• Participate in new product development testing.
• Inspect and report on quality.

Skills

Good communication skills

Written skills

Proficient in computer systems

Education

NVQ/City & Guild/A level qualification in a technical or engineering subject

GCSE pass in Maths, English and Science

Job description

I am currently seeking a Technical Support Assistant to join a well-established company that supplies specialist products to the plumbing and heating industry.

This role will suit a recent college leaver or apprentice who has a qualification and interest in an engineering subject. Full training will be given with the opportunity to undertake further studies and qualifications.

Responsibilities

• Provide technical support and customer service to both internal and external customers.
• Support product warranty claims by product inspections.
• Ensure customer requests are processed efficiently in line with processes.
• Participate in new product development testing.
• Inspect and report on quality.

Requirements

• NVQ/City & Guild/A level qualification in a technical or engineering subject.
• GCSE pass in Maths, English and Science.
• Good communication and written skills.
• Proficient on computer systems.

Premier Placements are acting as an employment agency for this vacancy.