Trainee Service Advisor - Customer Booking and Workshop Support

Sytner Group; Oldbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider is seeking a motivated Trainee Service Advisor to join their team in Oldbury, UK. Responsibilities include managing booking calls, scheduling customer appointments, and providing exceptional customer care. Ideal candidates should possess strong organisational skills and a customer-focused attitude. Full training is available, even for those without prior experience. The role offers flexible working patterns and an industry-leading benefits package, ensuring a supportive working environment.

Benefits

Enhanced Holiday Entitlement – 33 days

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Paid community work

Qualifications

• Willingness to learn and progress.
• Excellent attention to detail and customer-focused.
• Background in customer service is beneficial.

Responsibilities

• Manage inbound and outbound booking calls.
• Schedule customer bookings and provide information.
• Ensure smooth communication between customers and workshop.

Skills

Organisational skills

Customer service experience

Attention to detail

Tools

Kerridge

Job description

A leading automotive service provider is seeking a motivated Trainee Service Advisor to join their team in Oldbury, UK. Responsibilities include managing booking calls, scheduling customer appointments, and providing exceptional customer care. Ideal candidates should possess strong organisational skills and a customer-focused attitude. Full training is available, even for those without prior experience. The role offers flexible working patterns and an industry-leading benefits package, ensuring a supportive working environment.