Trainee Sales Consultant

Vistry Homes Ltd; Takeley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction firm in the UK is seeking a Trainee Sales Consultant to assist in the operation of the regional sales hub. The role includes supporting Sales Consultants throughout the sales process, maintaining documentation, and engaging with customers. Candidates should possess strong communication skills, a friendly demeanor, and have experience in customer-facing roles. Competitive salary and benefits package offered, along with opportunities for professional development.

Benefits

Salary sacrifice car scheme

Up to 39 days leave with service

Private medical insurance

Enhanced maternity/paternity leave

Life assurance at 4 x salary

Qualifications

• Experience working in a customer-facing role.
• Proven track record of achieving sales targets.
• A friendly, trustworthy, and professional attitude.

Responsibilities

• Ensure all relevant Standard Operating Procedures are adhered to.
• Assist the Sales Consultants to follow up all enquiries.
• Build a detailed knowledge of all relevant house types.

Skills

Customer service

Sales targets achievement

Planning and organization

Communication

IT skills

Education

5 GCSEs / GCE including Mathematics and English at C grade or above

A Levels in any discipline

Tools

Microsoft Office

Job description

We have an exciting opportunity for a Trainee Sales Consultant to join our team within Vistry Central Home Counties, at our Beaumont Manor development in Hemel Hempstead. As our Trainee Sales Consultant, you will support the Sales Consultants in the day to day running of the regional sales hub/development in accordance with the customer journey. Working with the Sales Consultants, you will give support to all stages of the sales process with customers, maintaining necessary records and documentation across a number of sites and housing ranges. You will assist with the delivery of successful continual sales at all sites within the designated hub/development. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

Responsibilities

• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Assist the Sales Consultants to follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Build an awareness of local market and economic conditions.
• Travel to all designated developments to undertake pre booked customer appointments.
• Build a detailed knowledge of all relevant Vistry house types, availability and build progress within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Work with the Sales Consultants to understand all relevant purchase assistance schemes, alternative site's and house types to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Assist the Sales Consultants with responding to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Take responsibility for all company property, equipment and presentation across each designated development.

About Us

Finally, let’s tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

Qualifications and Requirements

• Behave in line with our company values - Integrity, Caring and Quality
• Experience working in a customer facing role.
• Proven track record of achieving sales targets
• Good planning and organisational skills
• Excellent communication skills
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Excellent administration and organisational skills
• A friendly, trustworthy and professional attitude
• Patience and ability to remain calm in difficult situations
• The ability to work under pressure and meet sales targets
• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• A Levels in any discipline
• Experience in generating leads and sales through telephone based business development
• Proven sales and negotiation and sales skills with an ability to handle complaints and difficult situations

Competitive basic salary and annual bonus

Benefits

• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…