Trainee Renewals Adviser

Howden; Gloucester; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading insurance company in Gloucester is looking for proactive candidates for a six-month fixed-term contract in their Renewals Team. This full-time role involves obtaining and managing renewal information, improving client retention, and providing excellent customer service. Ideal for university graduates or school leavers, the position offers full training and a structured career pathway, with the possibility of becoming a permanent Renewals Adviser after six months. Hybrid work model with 3 days at home and 2 days in the office.

Benefits

Flexible working hours

Diversity and inclusion initiatives

Career progression opportunities

Qualifications

• A positive, motivated individual with a passion for customer satisfaction.
• No prior sales experience is required, but enthusiasm is essential.
• Ability to handle objections and display excellent listening skills.

Responsibilities

• Obtain and update renewal information accurately.
• Prepare and send client renewal letters.
• Ensure high client retention levels.
• Research up-to-date policy renewal information.
• Contact clients who have cancelled policies to resolve issues.
• Respond proactively to queries from clients and insurers.
• Identify up-sell and cross-sell opportunities.
• Retain detailed product knowledge.
• Promote compliance with regulatory principles.
• Take personal responsibility for development and understanding of the industry.

Skills

Positive attitude

Motivated

Confident communicator

Proactive

Customer service dedication

Education

University Graduate or School Leaver

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

KICK START YOUR CAREER WITH HOWDEN LIFE AND HEALTH

We are an award-winning* specialist life and health broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know our clients and what exactly they want from their insurance cover. Our continued growth has created several opportunities available across our Renewals Team. This is a fantastic opportunity for target driven confident and proactive people who are looking for a career within the financial services Industry. Sales experience is not essential. We are more interested in your objection handling, brilliant listening skills, your infectious enthusiasm, and your dedication to providing excellent customer service. We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working. This is a fantastic opportunity for University Graduates or School Leavers along with people working in the Retail Industry who are looking for a career in Insurance.

Contract Start 5th January 2026

6 Month Fixed Term Contract – If development goals are met – opportunity at the 6 months period to become a Permanent Renewals Adviser.

What we are looking for:

Positive, motivated, and driven to achieve results

Passion to go above and beyond for customers

Confident communicator

Proactive with a natural drive to succeed

Responsibilities

• Obtaining renewal information and accurately updating systems with the information gathered.
• Preparing and sending out client renewal letters via email, or post.
• Working with colleagues and Insurers to ensure a high level of client retention.
• Research up to date policy renewal information
• Retain existing business at policy renewal either with existing insurer or alternative
• Contact clients who have cancelled a policy or are in default and look to resolve any issues for them to keep their policy or convert into new sales
• Respond to queries from both clients and insurers in a pro-active manner
• Identify and respond to all up-sell and cross-sell opportunities
• Learn and retain detailed product knowledge
• Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
• Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues

6 Month fixed term contract

Ageas House - Gloucester

Hybrid - 3 days from home, 2 days in the office

Full time - 39 hrs per week

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)