Trainee Hearing Care Assistant, Wolverhampton

Leightons Opticians & Hearing Care; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Wolverhampton seeks a Trainee Hearing Care Assistant to support hearing services while delivering high standards of patient care. This role involves coordinating clinical and operational activities, providing wax removal services, and engaging with the community to improve service delivery. Ideal candidates will have at least 5 GCSEs and some patient-facing experience, alongside strong communication skills. Join a friendly team committed to making a positive impact on lives through better hearing.

Qualifications

• Must have a UK driving license and the ability to travel between locations.
• Some experience in a patient-facing role within healthcare is preferred.
• Eligible to work in the UK.

Responsibilities

• Support private hearing services and maintain high standards of patient care.
• Provide wax removal services and carry out hearing screenings.
• Respond to patient enquiries professionally to ensure a positive experience.

Skills

Excellent communication skills

Attention to detail

Empathy

Teamwork

Education

Minimum of 5 GCSEs Graded 9-4 (A-C) or NVQ Level 2 qualification

Job description

Join our Team and Make a Difference!

At The Hearing Care Partnership were redefining the way people experience hearing care. Rooted in empathy, professionalism, and genuine patient relationships, we deliver outstanding clinical services in a welcoming, independent healthcare setting. Now, were inviting a passionate and qualified Trainee Hearing Care Assistant to join our growing team in Wolverhampton.

If you're committed to patient wellbeing and looking to be part of a company that invests in people as much as it does in innovative care we want to hear from you.

Why Join Us?

Salary : 25,000 FTE per annum plus commission opportunities

Hours : Full-Time (MonFri) working across our partner practices in the following location : Wolverhampton

Environment : Friendly, supportive, and people-focused

Impact : Be part of something meaningful improving lives through better hearing

About the Role

As a Trainee Hearing Care Assistant, youll be an integral part of our practice, supporting private hearing services with a balance of clinical excellence and operational flair.

You will begin with Level 1 responsibilities, progressing to Level 2 once you have demonstrated the required knowledge, skills, and behaviours. Your role will support the smooth running of the hearing service, contribute to business growth particularly in wax removal and uphold the highest standards of clinical care.

Clinical Duties

Provide wax removal services using microsuction (via Tympa equipment only), irrigation, and manual techniques within 30-minute appointment slots.

Carry out hearing screenings using Tympa equipment and complete minor hearing aid repairs in line with best practice.

Identify abnormalities and use Tympa Review to refer patients for further medical assessment where required.

Refer patients appropriately to a HCPC-registered Hearing Aid Dispenser (HAD) or GP, supported by clear written referral letters.

Deliver consistently high standards of patient care while working under the direction of a HCPC-registered HAD.

Practice Engagement & Development

Complete all mandatory company training and attend an external Hearing Care Assistant (HCA) training course.

Maintain a reflective learning log and prepare for end-point assessment, meeting all coursework and attendance requirements.

Shadow a HCPC-qualified HAD mentor during patient consultations and support supervised clinical activity.

Assist with clinic preparation, record keeping, aseptic procedures, infection control, and the supervised use of audiology equipment.

Demonstrate professional communication, commitment to patient care, and adherence to relevant regulatory and professional policies.

Operational Responsibilities

Respond to patient enquiries promptly, empathetically, and professionally to ensure a positive patient experience.

Support practice business development through engagement with local partners and community links, including GP surgeries and pharmacies.

Assist the wider team in implementing strategies to improve efficiency, performance, and service delivery.

Contribute to the training and development of the branch optical team in relation to hearing services.

Maintain company standards in professionalism, appearance, timekeeping, and compliance with health and safety policies and regulations.

What Youll Need

Minimum of 5 GCSEs Graded 9-4 (A -C) or NVQ Level 2 qualification

Some experience in a patient-facing within a healthcare environment

A full UK driving license and the ability to travel between locations

Eligibility to work in the UK, and availability for the specified days

Excellent communication and interpersonal skills

Empathetic and committed to delivering outstanding patient care

Professional, punctual, and well-presented at all times

Strong attention to detail and accuracy in all clinical procedures

A supportive team player who collaborates effectively with colleagues

Organised and able to manage workload efficiently

If you're ready to elevate patient care while enjoying a flexible, fulfilling role, apply today and become a vital part of our team!

Equality & Diversity

We champion equal opportunities and a diverse, inclusive workplace. All qualified candidates are welcome.

We are committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).

Applicants who have been unsuccessful in the past 12 month should not reapply for the same job role