Trade Counter Assistant / Call Handler

VanRath; Newry; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading trades-focused company based in Newry is seeking a Customer Service Advisor to provide outstanding service both at the trade counter and through various communication channels. Ideal candidates will possess customer service experience, strong communication skills, and great attention to detail. The position offers a competitive salary of £28,000 plus additional benefits, in a well-regarded company with growth opportunities.

Benefits

Competitive salary

Additional benefits

Holiday package

Progression opportunities

Qualifications

• Experience in customer service or trade counter preferred.
• Call handling experience highly valued.
• Strong communicator with great attention to detail.

Responsibilities

• Provide outstanding customer service in person and via multiple communication channels.
• Promptly respond to customer enquiries and handle complaints.
• Assist with warehouse operations as needed.

Skills

Customer service experience

Strong communication skills

Attention to detail

Proactive approach

Job description

Overview

VANRATH are delighted to be assisting a leading trades-focused company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday.

This is a Permanent position. This company has an excellent reputation.

Salary

£28,000 + other additional benefits (Top Company) + fantastic work benefits and environment + holiday package & progression opportunities

Key Responsibilities

• Provide outstanding customer service both in person at the trade counter and through telephone, email, and webchat communication channels.
• Respond to customer enquiries promptly and handle complaints efficiently to ensure consistently high service standards.
• Assist with warehouse operations as needed, including picking and packing orders and receiving incoming deliveries.

The Ideal Person

• Experience working in a similar role - Customer Service or Trade Counter
• Call handling experience highly preferred
• Strong communicator
• Positive individual with a proactive approach
• Great attention to detail levels

For further information on this opportunity, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.