Trade Counter Assistant

Bassetts; Antrim; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading trade merchant in Antrim is seeking a Trade Counter Assistant to provide top-notch customer service and support sales at the trade counter. This full-time role involves assisting customers, managing inquiries, and handling warehouse duties. Ideal candidates will have customer service experience and strong communication skills. A competitive salary and excellent benefits await.

Benefits

Competitive salary

Bonus opportunities

Pension scheme

Healthcare access

Qualifications

• Experience in sales or customer service is advantageous.
• Excellent communication skills for customer interactions.
• Dependable team player with a strong work ethic.

Responsibilities

• Assist customers on the trade counter with product advice.
• Engage with customers to maximize sales opportunities.
• Handle customer interactions through calls and emails.
• Carry out general warehouse duties, including packing orders.

Skills

Customer service

Sales experience

Communication skills

Job description

Overview

Salary: Competitive Salary + Bonus + Excellent Benefits

Trade Counter Assistant - Mallusk - Bassetts

So, who are we? We are Bassetts, a part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do - and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary there are also benefits on tap - including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Trade Counter Assistant based in Mallusk, you'll be responsible for:

• Assisting customers on the trade counter by understanding their specific needs and providing product advice and recommendations
• Proactively engaging with both new and existing customers to maximise sales opportunities and build strong customer relationships.
• Handling customer phone calls and emails with a positive and proactive approach, building strong relationships and ensuring exceptional customer service.
• Carrying out general warehouse duties, including picking and packing customer orders and unpacking stock to be booked in on our system and put away in the warehouse

This is a full-time, permanent, role working 42.50 hours per week Mon - Thurs 7.30am - 5pm, Fri 7.30am - 4pm, every other Saturday 8.30 - 12pm.

Qualifications

• Industry or merchant experience is advantageous
• Proven experience in sales or customer service role
• Excellent communication skills and confidence in customer interactions
• Dependable team player, prepared to support in all areas of the branch with a strong work ethic
• Eagerness to learn, with a positive and enthusiastic attitude

We look forward to receiving your application!

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