Toll Collector

Securitas UK; Plymouth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading security services provider in Plymouth is looking for a Toll Collector to manage toll operations and ensure smooth traffic flow. Responsibilities include cash handling, vehicle classification, and delivering excellent customer service. The ideal candidate will have relevant customer-facing experience and a commitment to the core values of Integrity, Vigilance, and Helpfulness. Training will be provided as no SIA licence is required. Competitive pay and wide-ranging benefits are offered.

Benefits

Dental Plans

Health Plan

Cycle to Work scheme

Pension Plan

Discounts on retailers and services

Qualifications

• Right to work in the UK.
• 5-year checkable employment history.
• Outstanding customer service experience of at least 2 years.

Responsibilities

• Manage toll booths and handle cash securely.
• Classify vehicles and process payments accurately.
• Communicate clearly with drivers and resolve enquiries.

Skills

Customer service skills

Communication skills

IT literacy

Education

Minimum of secondary school education

Job description

Company Description

We’re Hiring: Toll Collector

Location: Plymouth

Pay: £12.60 per hour

Hours: Minimum of 12 hours per week
Grade: Site-Based

From day one, you’ll have access to exceptional Learning & Development opportunities, mentorship, and a wide range of benefits—from big-brand discounts to give-back schemes!

No SIA licence required for the Toll Collector role, we will provide all the training required.

Overview

As a Toll Collector at Securitas, you’ll do more than protect what’s important—you’ll empower people to thrive. Your presence will make others feel safe, welcome, and supported. You will be the first point of contact and the coordinator of a steady flow of traffic, cash handling and delivering a stand out experience.

What you’ll be doing

• Operating lane equipment and managing toll booths smoothly and professionally
• Classifying vehicles and processing toll payments accurately
• Recording and handling cash, preparing deposits, and ensuring secure handovers
• Communicating clearly and courteously with drivers, resolving enquiries or escalating when needed
• Following safety and operational procedures to keep yourself and others safe
• Liaising with the Bridge Control Room and following instructions promptly
• Reporting incidents or equipment faults as necessary
• Maintaining supplies and equipment in your booth
• Writing clear reports and interpreting information effectively
• Upholding high standards of appearance and professionalism at all times
• Welcoming and assisting staff, visitors, and contractors.
• Conducting regular safety and security patrols.
• Ensuring compliance with regulations and procedures.
• Supporting emergency protocols, including evacuations and searches.
• Keeping vigilant, reporting incidents, and preventing disruption.
• Accurately maintaining records of all activity and handovers.

Note

These responsibilities give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

Qualifications

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

• The right to work in the UK
• A 5‑year checkable employment history (including study, unemployment, or self‑employment)
• Minimum of secondary school education
• Strong IT and communication skills
• A natural ability to deliver outstanding customer service, with at least 2 years’ experience in a customer‑facing role
• A commitment to our core values: Integrity, Vigilance, and Helpfulness

Desirable

• Previous experience in a customer service or public‑facing role
• Emergency First Aid at Work Certificate
• Experience in the service sector

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day! Opportunity: We see potential in every person and situation. People: We open our eyes to all that’s good. Purpose: We make your world a safer place.

Additional Information

It’s great to see you’re considering a career with Securitas UK! Join our global team of 336,000+ colleagues and help make the world a safer place. At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status and supporting equality through Employee Networks. We celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending.
• Dental Plans – a range of plans providing dental support.
• HSF Health Plan – range of healthcare cash plans at highly discounted rates.
• Cycle to Work – cost‑effective way of getting a brand new bike.
• Specsavers – eye test and glasses discounts.
• WeCare – a 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – online dental advice.
• Pension Plan – plan for your financial future with employer contribution.
• Payroll ISA – an ISA savings account.
• Free Mortgage Advice.
• Go & Live – Financial Wellbeing Hub.
• Death in Service Benefit – life assurance.

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today. See a different world.