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Encore Global; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading audiovisual services company in Greater London seeks a Technician to set up and operate audiovisual systems for events. Key responsibilities include troubleshooting technical issues, delivering world-class customer service, and ensuring compliance with safety regulations. The ideal candidate will have at least 1 year of customer service experience and a high school diploma or equivalent. This position involves working in diverse venues and may require irregular hours and on-call status.

Qualifications

• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.

Responsibilities

• Set up and operate audiovisual systems for events.
• Troubleshoot technical issues as they arise.
• Deliver excellent customer service and ensure client satisfaction.
• Adhere to health and safety regulations.

Skills

Customer service

Troubleshooting

Communication

Hospitality

Technical knowledge

Education

High School Diploma or GCSE equivalent

Job description

Position Overview

A Technician is responsible for the set up and operation of audiovisual systems in a event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Senior Project Manager or a Technical Events Manager subject to function and region.

Key Job Responsibilities

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Do the Right Thing - Complies with all Company security and safety measures.
• Adhere to health and safety regulations and wear appropriate PPE.
• Report all health and safety issues to the HSE Manager or Project Manager onsite.
• At times the technicians will work as part of a team on larger scale projects.

Customer Service

• Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
• Values People - Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/venue/client relationship.

Technical Ability

• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge

• Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
• Works with clients to finalise invoices.

Disclaimer:

The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

Job Qualifications

• High School Diploma or GCSE equivalent required.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio visual experience or equivalent in educational environment is preferred.

Competencies

• Deliver World Class Service
  • Hospitality
  • Ownership
• Do The Right Thing
  • Instills Trust
  • Safety Conscious
• Drive Results
  • Action Oriented
• See The Big Picture
  • Tech Savvy
• Value People
  • Communicates Effectively

Work Environment

Venue/Event spaces

Work is performed in many different environments with exposure to outdoor temperatures and to dirt, sand and/or dust at times. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.