Till & Customer Service Manager

Morepeople 01780; Chesham Bois; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre group is seeking a Till & Customer Service Manager in Chesham Bois. This role involves leading a customer-focused team, overseeing daily operations, and ensuring exceptional service delivery. The ideal candidate will have proven leadership experience, excellent communication skills, and a detail-oriented mindset. Benefits include staff discounts, pension scheme, and career development opportunities.

Benefits

Staff discount

Pension scheme

Paid holidays

Career development opportunities

Free on-site parking

Qualifications

• Proven leadership experience in retail or customer service management.
• Excellent communication, problem-solving, and interpersonal skills.
• Detail-oriented with strong organizational abilities.
• Hands-on approach to manage both strategy and daily operations.

Responsibilities

• Lead and manage your team to deliver exceptional service.
• Ensure smooth daily operations.
• Oversee financial reporting and cash management procedures.
• Recruit, train, and manage team performance to meet company standards.
• Drive team engagement and customer satisfaction.

Skills

Leadership in retail

Communication skills

Problem solving

Organizational abilities

Customer service excellence

Job description

Till & Customer Service Manager

Salary: Negotiable, based on experience

Are you ready to take charge in a fast-paced retail environment? We're seeking a proactive and customer-focused Till & Customer Service Manager to lead our busy front of house team. As part of a leading Garden Centre Group, this role offers real opportunity for career development in a growing business.

Key Responsibilities

• Lead and manage your team to deliver exceptional service

• Ensure smooth daily operations

• Oversee financial reporting and cash management procedures

• Recruit, train, and manage team performance to meet company standards

• Drive team engagement and customer satisfaction across the store

Ideal Qualities

• Proven leadership experience in retail or customer service management

• Excellent communication, problem solving, and interpersonal skills

• Detail-oriented with strong organisational abilities

• Positive, can-do attitude and ability to stay calm under pressure

• Hands-on approach with the ability to manage both strategy and daily operations

• Passionate about delivering high standards of customer service

Perks & Benefits

• Staff discount

• Pension scheme

• Paid holidays

• Career development opportunities within a growing business

• Free on-site parking

Get in touch!

If you're ready to step into a rewarding role with career development, a competitive salary, and an attractive benefits package, we want to hear from you! If you'd like to learn more, please email [e-mail] or call the office on 01780 480 530.