Tier 3 Cloud & IT Engineer (£63,500 package – Hybrid)

Pearson Carter; Luton; Hybrid; GBP 53,000 - 64,000; Full time

Job summary

A fast-growing Managed Services provider is seeking a Cloud & Managed IT Engineer (Tier 3) to support enterprise clients. This hybrid role involves leading technical escalations, optimizing Microsoft cloud services, and automating workflows. Ideal candidates will have a strong background in Microsoft technologies and 3+ years experience in a senior support role. Competitive salary package of up to £63,500, with extensive benefits.

Benefits

Generous holiday allowance

Enhanced parental leave

Ongoing learning and certification support

Qualifications

• 3 years in a senior support role within enterprise or MSP environments.
• Expertise across Microsoft 365, Azure, Exchange Online, Windows Server, and Intune.
• Strong PowerShell scripting and automation skills.

Responsibilities

• Own and resolve complex 3rd-line escalations from Tier 2 engineers.
• Lead root cause analysis and design automation workflows.
• Support infrastructure projects including migrations and upgrades.

Skills

Microsoft 365

Azure

PowerShell scripting

Troubleshooting

ITIL practices

Mentoring

Tools

ServiceNow

Tanium

VMware

Job description

Cloud & Managed IT Engineer (Tier 3) – Up to £63,500 Package Hybrid – Meppershall (3 Days Onsite)

We’re working with a fast-growing, UK-based Managed Services provider that’s scaling their cloud and support operations. Due to continued investment and demand, they’re hiring an experienced Tier 3 Cloud & IT Engineer to act as a technical lead across escalations, infrastructure optimisation, and automation.

This is a hybrid role, based out of their modern Meppershall office 3 days per week, with the rest from home. You’ll work with a high-performing technical team supporting enterprise clients and complex environments.

The Role

• Title: Cloud & Managed IT Engineer (Tier 3)
• Location: Meppershall – Hybrid (3 days onsite, 2 days WFH)
• Package: Up to £63,500 total (base benefits)
• Schedule: Monday to Friday, 9:00 AM – 5:00 PM
• Additional: Participation in weekend on-call rota (critical incident cover)

Key Responsibilities

• Own and resolve complex 3rd-line escalations from Tier 2 engineers
• Lead root cause analysis, permanent fixes, and automation of repeat issues
• Design and deploy automation workflows using PowerShell and Power Platform
• Optimise Microsoft cloud services – including Azure AD, M365, Exchange, Intune
• Support infrastructure projects – migrations, upgrades, virtualisation
• Maintain accurate documentation and support knowledge base resources
• Champion best practices across Incident, Problem, and Change Management
• Act as technical lead on customer and internal cloud transformation projects
• Mentor and support junior engineers and assist with technical upskilling
• Work across hybrid environments including private CoLo infrastructure

The Candidate

You’ll be a highly competent 3rd Line Engineer or Tier 3 Support Specialist with a strong background in Microsoft cloud technologies and infrastructure support.

Essential Experience

• 3 years in a senior support role within enterprise or MSP environments
• Expertise across Microsoft 365, Azure, Exchange Online, Windows Server, and Intune
• Strong PowerShell scripting and automation skills
• Solid troubleshooting skills across desktop, server, cloud, and network layers
• Familiar with ITIL-aligned practices – especially in incident and change processes
• Confident in mentoring others and leading technical discussions
• Comfortable working on a hybrid schedule (3 days onsite)
• Eligible to work in the UK

Desirable Skills & Technologies

• Azure certification (e.g. AZ-104)
• Knowledge of tools such as Tanium, Okta, SailPoint, Proofpoint
• Experience with CoLo infrastructure, Hyper-V, VMware, SQL Server
• Familiarity with DNS/Cloudflare, Acronis, Cortex XDR, or Scale Computing
• Experience using ServiceNow or similar ticketing platforms

What You’ll Get

• Total Package up to £63,500, including bonus and comprehensive benefits
• Generous holiday allowance, with additional buy/sell options
• Enhanced parental leave, pension scheme, and life cover
• Ongoing learning and certification support
• Tech-forward environment with cutting-edge tools and platforms
• Team culture that values knowledge sharing, autonomy, and innovation

Why Apply?

This is a fantastic opportunity for a senior engineer looking to make an impact in a modern MSP environment — with a strong cloud focus, interesting project work, and the chance to lead initiatives that shape service delivery and customer experience.

How to Apply

Send your CV to [e-mail] or call 0191 406 6111 for a confidential conversation.

Keywords:
Cloud Engineer, 3rd Line Support, Tier 3 Engineer, Microsoft 365, Azure AD, Exchange Online, Intune, PowerShell Automation, ITIL, Infrastructure Support, Virtualisation, Meppershall IT Jobs, Hybrid IT Role, Senior IT Support, UK Tech Careers