Tier 1 IT Support Engineer — Hybrid MSP Role

Lyra Technology Group; Scotland; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A leading technology service provider in Rutherglen, Glasgow, is looking for an IT Support Engineer (Tier 1) to deliver top-notch technical assistance. The role requires a customer-focused mindset and hands-on experience with Microsoft products. Responsibilities include handling support inquiries, managing tickets, and maintaining documentation. The ideal candidate will have at least 1 year of technical support experience and strong problem-solving skills. This full-time position offers a hybrid working schedule and competitive compensation ranging from £25,500 to £31,000 per annum.

Qualifications

• Minimum 1 year of technical support experience is required.
• Previous experience in an IT support or helpdesk role is preferred.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide first-line technical support for incoming queries related to software, hardware, and networking.
• Answer customer phone calls and log support requests within the helpdesk system.
• Manage and progress assigned tickets, ensuring documentation is thorough.

Skills

Problem-solving

Customer service

Communication skills

Technical support experience

Education

GCSE or equivalent

Tools

Windows 10/11

Windows Server 2012 R2 or newer

Microsoft 365

Job description

A leading technology service provider in Rutherglen, Glasgow, is looking for an IT Support Engineer (Tier 1) to deliver top-notch technical assistance. The role requires a customer-focused mindset and hands-on experience with Microsoft products. Responsibilities include handling support inquiries, managing tickets, and maintaining documentation. The ideal candidate will have at least 1 year of technical support experience and strong problem-solving skills. This full-time position offers a hybrid working schedule and competitive compensation ranging from £25,500 to £31,000 per annum.