Therapist

Champneys Henlow; Henlow; On-site; GBP 21,000 - 26,000; Part time

Job summary

A wellbeing spa in Henlow is seeking a qualified Therapist to deliver a variety of therapeutic treatments, enhance sales, and provide exceptional customer service. Candidates should hold a Level 2 & 3 NVQ in Beauty Therapy and possess essential massage experience. This part-time role offers competitive compensation and a range of wellness benefits.

Benefits

Generous points incentive system

Learning & development opportunities

Health and Wellness incentives

Digital fitness programmes

Employee Assistance Programme

Discounted stays for friends and family

Complimentary Spa Day after probation

50% discount on Champneys products

Professional Uniform

Qualifications

• Candidates must hold a Level 2 & 3 NVQ in Beauty Therapy or equivalent.
• Essential massage experience.

Responsibilities

• Provide the highest standard of therapeutic treatments.
• Maximise treatment and retail sales.
• Deliver exceptional customer service.

Skills

Massage experience

Customer service

Holistic treatment knowledge

Education

Level 2 & 3 NVQ in Beauty Therapy

Job description

Therapist

Champneys Henlow

Contract: Part Time

Salary: £25,360 OTE

At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision. We pride ourselves on our exceptional teams, therapists that are the best in the business.

Responsibilities

• Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.
• To provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to be able to continue their results at home.
• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
• To follow Champneys protocols and training programs ensuring you are offering the best service to our guest and to attend training courses required for your therapist grade to be able to offer all treatment a spa therapist should be offering.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
• To liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

Qualifications

We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience essential.

Benefits

• Generous points incentive system, rewarding you for your hard work.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Variation of treatments is so important to us, and we are proud of our average massage percentage is only 50% of overall treatments, we monitor this daily to give you a varied day.
• Out of the wide variety of beautiful spa treatments we offer, all but two are 50 minutes or longer, which enables you to really build a rapport with your client and not feel rushed between guests.
• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences such as overnight stays or an ultimate spa day experience
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.

Shift Times

• Monday to Sunday 10:00 - 19:00
• Monday to Sunday 11:00 - 20:00
• Weekends are worked alternatively.

How to Apply

Competitive Salary, plus generous incentive & commission payments. Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.